Patient Experience Liaison

Baptist Memorial Health Care Corporation; Collierville (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Collierville, TN is seeking an experienced administrative secretary to act as the primary liaison among patients, families, staff and hospital departments, preparing confidential materials and reports and supporting executive needs.

The role requires strong English communication, high computer proficiency in MS Office, a 60 WPM typing speed, and the ability to work independently while overseeing others as needed.

Qualifications

• Associates or Baccalaureate Degree, or equivalent experience.
• 4 years secretarial experience with evidence of increasing responsibilities.
• Typing speed of 60 WPM and high level of computer proficiency in MS Office.

Responsibilities

• Develops and maintains a comprehensive patient relations program, liaising with patients, families and staff to assess concerns and assist in problem resolution.
• Coordinates office management activities for designated administrators, organizing documents, policies, schedules and priorities.
• Reports and resolves concerns in a timely manner with appropriate personnel.
• Attends meetings to record minutes and support attendees.
• Facilitates customer satisfaction by communicating with internal and external customers to identify improvement opportunities.

Skills

Organizational skills

Communication skills

Typing speed 60 WPM

Office software proficiency

Education

Associates or Baccalaureate Degree, or equivalent experience

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Baptist Memorial Health Care Corporation in Collierville, TN is seeking an experienced administrative secretary to act as the primary liaison among patients, families, staff and hospital departments, preparing confidential materials and reports and supporting executive needs.

The role requires strong English communication, high computer proficiency in MS Office, a 60 WPM typing speed, and the ability to work independently while overseeing others as needed.