Patient Experience Admin Specialist

Aquent; Palo Alto (CA); Presencial; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

Aquent seeks dedicated talent to partner with a prominent healthcare organization, focusing on essential administrative support in a busy outpatient clinic. You will manage front desk activities, coordinate patient services, and ensure smooth day-to-day operations affecting patient journeys.

The role requires a high school diploma, medical terminology knowledge, strong communication, and proficiency with Windows-based systems. Monday–Friday, 8:00 AM–5:00 PM in a United States healthcare setting.

Formación

• High School Diploma or GED.
• Proficiency in medical terminology.
• Familiarity with computer systems and software for administrative tasks.
• Excellent written and verbal communication skills.
• Strong customer service and multi-tasking abilities.
• Ability to adapt communication style for diverse individuals.
• Calm under pressure in a busy outpatient setting.

Responsabilidades

• Serve as the primary point of contact at entry, front desk, check-in and check-out.
• Greet patients warmly and assist with appointment questions, payments, and schedules.
• Manage a multi-line phone system, screen and route calls, and relay messages.
• Ensure verifications and authorizations are completed before seeing providers.
• Communicate scheduling preferences and respond to urgent patient needs.
• Provide patient support using reference documents and tools.
• Handle administrative tasks, paging, directories, and forms processing.
• Utilize telephone and electronic medical records systems for tasks.
• Consistently meet service standards set by the organization and department.
• Handle non-clinical CRM inquiries and escalate when needed.
• Respond to patient messages and escalate issues as appropriate.
• Manage and distribute faxes, mail, and clinic documentation.

Educación

High School Diploma/GED

Herramientas

EMR systems

Windows-based office software

Descripción del empleo

Aquent seeks dedicated talent to partner with a prominent healthcare organization, focusing on essential administrative support in a busy outpatient clinic. You will manage front desk activities, coordinate patient services, and ensure smooth day-to-day operations affecting patient journeys.

The role requires a high school diploma, medical terminology knowledge, strong communication, and proficiency with Windows-based systems. Monday–Friday, 8:00 AM–5:00 PM in a United States healthcare setting.