Patient Estimates Supervisor

OrthoVirginia Inc; Virginia; Hybrid; USD 53,000 - 80,000; Full time

Job summary

OrthoVirginia seeks a Patient Estimates Supervisor to lead the end-to-end pre-service estimate process across Virginia locations. You will ensure estimates reflect contracted rates, benefits, and pricing policies while minimizing billing surprises.

You'll partner with Revenue Cycle, Clinical Operations, Payer Relations, and IT to build dashboards, optimize workflows, and elevate the patient financial experience through clear communications and reliable data.

Qualifications

• 3+ years in patient financial services or healthcare revenue cycle.
• 1+ year of supervisory or team-lead experience.
• Strong understanding of billing, payer contracts, and revenue cycle processes.
• Experience with practice management or EHR systems; Excel & reporting skills.

Responsibilities

• Oversee end-to-end patient financial estimate process with accuracy.
• Develop dashboards and regular leadership reports on performance and trends.
• Enhance workflows, price-transparency tools, and payer logic alignment.
• Collaborate across Revenue Cycle, Clinical Ops, Payer Relations, and IT.

Skills

Healthcare revenue cycle

Supervisory experience

Excel & reporting

Data analysis

Communication & leadership

Education

Bachelor's degree

Tools

Practice management systems

EHR systems

Epic

Cerner

Meditech

Job description

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care.

Help make the financial side of healthcare clearer for patients. A great patient experience includes understanding what to expect financially before care begins. In this role, you’ll lead the processes, technology, and teams responsible for delivering accurate, timely, and easy-to-understand patient financial estimates across OrthoVirginia. As the Patient Estimates Supervisor, you’ll oversee estimate accuracy and workflows, partner across Revenue Cycle, Clinical Operations, Payer Relations, and IT, and use data to identify opportunities for improvement. Your work will play an important role in improving price transparency, reducing billing surprises, and creating a better financial experience for our patients.

What You’ll Do

Lead Estimate Accuracy & Performance

Oversee the end-to-end patient financial estimate process, ensuring estimates reflect current contracted rates, benefits, charge structures, and pricing policies. Monitor estimate accuracy, variance trends, turnaround times, volume, and pre-service collection performance. Identify root causes of estimate discrepancies and implement solutions to improve accuracy and reduce downstream billing issues. Partner with Payer Relations and Managed Care to ensure pricing logic remains current as payer contracts change. Develop dashboards and provide regular reporting to leadership on performance, risks, trends, and improvement opportunities.

Optimize Workflows & Technology

Develop, maintain, and improve standardized workflows for pre-service estimate generation. Partner with IT and system administrators to maintain estimating tools, price-transparency platforms, fee schedules, integrations, and payer benefit-retrieval logic. Validate system and configuration changes to help ensure estimate accuracy. Collaborate with Patient Access, Scheduling, and Financial Counseling teams to ensure patients receive estimates within established timeframes.

Elevate the Patient Financial Experience

Ensure estimates and financial communications are clear, consistent, and patient-friendly. Establish communication and documentation standards for explaining estimated out-of-pocket costs and available payment options. Monitor patient feedback and trends to identify opportunities to improve the financial experience. Support initiatives designed to reduce unexpected patient balances and improve pre-service collections.

Partner Across the Organization

Work closely with Revenue Integrity, Coding, Billing, Contracting, and Clinical Operations to align estimates with services and final billed charges. Ensure new services, procedures, and locations are appropriately configured for estimate generation. Provide training, guidance, and performance support to team members responsible for financial estimate processes.

What You’ll Bring

Required Qualifications

• At least 3 years of experience in patient financial services, healthcare revenue cycle, payer reimbursement, or a related area.
• At least 1 year of supervisory or team lead experience within revenue cycle or patient financial services.
• Strong understanding of healthcare billing, payer contracts, reimbursement, and revenue cycle processes.
• Experience working with practice management, EHR, or revenue-cycle systems.
• Strong Excel and reporting skills with the ability to interpret data, identify trends, and turn findings into action.
• Excellent communication, leadership, analytical, and problem-solving skills.
• Working knowledge of HIPAA, healthcare compliance, and applicable reimbursement requirements.
• Ability to travel to OrthoVirginia offices as needed.

Preferred Qualifications

• Associate or bachelor’s degree in healthcare administration, business, or a related field.
• Experience with platforms such as Epic, Cerner, Meditech, or similar healthcare systems.
• Experience with patient estimating, price-transparency, eligibility, or financial-clearance technology.
• Experience developing dashboards, metrics, or performance reporting within a revenue-cycle environment.

Compensation Range for this position: $53,400.00 - $80,100.00

This organization participates in e-Verify. Esta organización participa en e-Verify.

With more than 150 orthopedic specialists in over 35 locations in Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is Virginia’s largest provider of orthopedic medicine and one of the leading providers of physical, hand and occupational therapy. As one of the largest orthopedic specialty practices in the country, OrthoVirginia’s nationally recognized physicians provide advanced surgical and non-surgical care to patients of all ages.