Patient Estimates & Revenue Cycle Lead

OrthoVirginia; Virginia; On-site; USD 53,000 - 80,000; Full time

Job summary

OrthoVirginia is seeking a Patient Estimates Supervisor to lead a dedicated team responsible for patient estimates and pre-service collections. You will coach staff, ensure accurate estimates reflecting benefits and pricing, and drive improvements across the revenue cycle for better price transparency and the patient experience.

The role emphasizes leadership, data-driven decision making, and collaboration with IT, Billing, Contracting, and Clinical Operations to optimize workflows and reporting

Qualifications

• At least 3 years of healthcare revenue cycle, patient financial services, or financial clearance experience.
• At least 1 year of experience in a people leader role.
• Knowledge of insurance, reimbursement, patient estimates, and revenue cycle operations.
• Experience with Epic or similar healthcare systems.
• Strong analytical, communication, and problem-solving skills.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Supervise and support a team responsible for patient estimates and pre-service collections.
• Monitor productivity, quality, service levels, and key performance metrics.
• Provide coaching, training, and performance feedback to promote team success and professional growth.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Oversee the end-to-end patient estimate process, ensuring estimates accurately reflect benefits, contracted rates, and pricing policies.
• Monitor estimate accuracy, turnaround times, collections performance, and operational trends.
• Identify root causes of estimate variances and implement corrective actions.
• Develop reporting and dashboards to provide visibility into team and program performance.
• Lead workflow improvements that increase efficiency, accuracy, and consistency.
• Partner with IT and system administrators to enhance estimating tools and revenue cycle technology.
• Validate system updates and configuration changes to support accurate estimate generation.
• Establish standardized processes and best practices across the function.
• Partner with Revenue Cycle, Contracting, Billing, Patient Access, and Clinical Operations teams to ensure alignment.
• Communicate policy, reimbursement, and workflow changes that impact estimate generation and collections.
• Support initiatives that improve price transparency, reduce billing surprises, and enhance the patient experience.

Skills

Healthcare revenue cycle

People leadership

Data analysis

Communication

Problem-solving

Education

Bachelor’s degree in Healthcare Administration, Business, or related field

Tools

Epic

Revenue Cycle Software

Job description

OrthoVirginia is seeking a Patient Estimates Supervisor to lead a dedicated team responsible for patient estimates and pre-service collections. You will coach staff, ensure accurate estimates reflecting benefits and pricing, and drive improvements across the revenue cycle for better price transparency and the patient experience.

The role emphasizes leadership, data-driven decision making, and collaboration with IT, Billing, Contracting, and Clinical Operations to optimize workflows and reporting