Patient Collections Manager

OrthoVirginia Inc; Virginia; Hybrid; USD 83,000 - 125,000; Full time

Job summary

OrthoVirginia, Virginia's largest musculoskeletal care provider, is seeking a Patient Collections Manager to lead Patient Financial Services across collections, estimates, and accounts receivable. You will drive strategies to optimize cash flow, reduce outstanding receivables, and enhance the patient financial experience while partnering with senior leadership and external vendors.

This remote role serves Virginia residents and requires a Bachelor's degree in Finance, Accounting, or Business

Qualifications

• Requires Bachelor's degree and 5+ years in finance, accounting, or revenue cycle operations with healthcare experience.
• Strong leadership, coaching, and team development skills.
• Proven ability to analyze financial data, identify trends, and drive process improvements.

Responsibilities

• Lead Patient Financial Services operations across patient collections, estimates, and accounts receivable, driving performance and alignment with goals.
• Develop and execute collection strategies to optimize cash flow and reduce outstanding receivables.
• Analyze AR performance, trends, and metrics to drive improvements.
• Lead, coach, and develop a high-performing team including recruitment and training.
• Partner with senior leadership and cross-functional teams to resolve complex financial issues.
• Develop and improve collection policies, procedures, and workflows while ensuring compliance.
• Manage third-party collection agencies and external partners, ensuring performance expectations.
• Champion a positive patient financial experience by resolving escalated concerns professionally and empathetically.
• Prepare and communicate performance reporting and financial insights to leadership and support garnishment proceedings as needed.

Skills

Leadership

Data analysis

Communication

Problem-solving

Relationship-building

Education

Bachelor's degree in Finance/ Accounting/ Business Administration

Tools

Epic

Job description

At OrthoVirginia, you're part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia's largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—Including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads - OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care.

Make an Impact on the Patient Financial Experience

We are seeking an experienced Patient Collections Manager to provide leadership and strategic direction across key areas of Patient Financial Services, including patient collections, estimates, and accounts receivable. In this role, you'll lead and develop a high-performing team while driving strategies that improve collections, optimize cash flow, reduce outstanding receivables, and strengthen the overall patient financial experience. You'll partner closely with senior leadership, cross-functional teams, and external vendors to identify opportunities, solve complex revenue cycle challenges, and drive measurable improvements. If you're a collaborative, results-driven healthcare revenue cycle leader who enjoys developing people, using data to solve problems, and improving processes, this is an opportunity to make a meaningful impact on both financial performance and the patient experience.

Location: Remote opportunity for candidates residing in Virginia.

What You'll Do

• Lead Patient Financial Services operations across patient collections, estimates, and accounts receivable, driving strong performance and alignment with organizational goals.
• Develop and execute collection strategies to optimize cash flow, improve reimbursement, and reduce outstanding receivables.
• Analyze accounts receivable performance, trends, and key metrics to identify opportunities and drive process improvements.
• Lead, coach, and develop a high-performing team, including recruitment, onboarding, training, and performance management.
• Partner with senior leadership and cross-functional teams to resolve complex financial issues and strengthen overall revenue cycle performance.
• Develop and improve collection policies, procedures, and workflows while ensuring compliance with organizational and regulatory requirements.
• Manage third-party collection agencies and external partners, ensuring performance expectations are met.
• Champion a positive patient financial experience by resolving escalated concerns with professionalism, empathy, and a solutions-focused approach.
• Prepare and communicate performance reporting and financial insights to leadership, and support court garnishment proceedings in partnership with collection counsel, as needed.

What You'll Bring

Required Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or a related field. At least 5 years of progressive experience in finance, accounting, or revenue cycle operations, including at least 3 years in healthcare collections, accounts receivable, or revenue cycle management. Demonstrated experience leading, coaching, and developing teams. Strong knowledge of healthcare revenue cycle operations, patient collections, accounts receivable, and applicable compliance requirements. Proven ability to analyze financial and operational data, identify trends, and drive process and performance improvements. Strong communication, problem-solving, and relationship-building skills with the ability to collaborate effectively across departments and levels of leadership.

Preferred Qualifications

Experience working with Epic or a similar healthcare revenue cycle system. Experience managing third-party collection agencies or external revenue cycle partners. Experience developing, implementing, or improving patient collection processes, policies, and workflows.

What Will Help You Succeed

You'll thrive in this position if you're a leader who combines financial acumen with a people-first mindset. You're comfortable diving into data, asking the right questions, challenging existing processes, and collaborating across departments to find better solutions. Just as importantly, you understand that behind every account is a patient, and you know how to balance strong financial stewardship with a positive and respectful patient experience.

IND123 Compensation Range for this position: $83,000.00 - $124,500.00

Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.

This organization participates in e-Verify. Esta organización participa en e-Verify.

With more than 150 orthopedic specialists in over 35 locations in Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is Virginia's largest provider of orthopedic medicine and one of the leading providers of physical, hand and occupational therapy. As one of the largest orthopedic specialty practices in the country, OrthoVirginia's nationally recognized physicians provide advanced surgical and non-surgical care to patients of all ages.