Manager, Patient Collections

OrthoVirginia, Inc.; Lynchburg (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading orthopedic care provider in Virginia seeks a Manager for Patient Collections. This role involves overseeing strategies for patient financial services, ensuring timely reimbursement, and managing external vendor relationships. Candidates should have a Bachelor’s degree in finance or accounting, with at least five years of relevant experience, including three in the healthcare industry. Strong analytical and communication skills are essential. Opportunity for professional development and collaboration across departments is provided.

Qualifications

• 5+ years of professional experience in finance or accounting.
• 3+ years of experience in the healthcare industry, specifically in collections.
• Ability to analyze and interpret data to support decision making.

Responsibilities

• Provide leadership and operational support to Patient Financial Services.
• Oversee development of patient collection strategies.
• Ensure timely reimbursement of all outstanding receivables.

Skills

Strong understanding of finance

Knowledge of the healthcare industry

Analytical and critical thinking skills

Excellent organizational skills

Exceptional communication skills

Proficiency in Microsoft Office Suite

Education

Bachelor’s degree in finance, Accounting, or related field

Tools

Epic

Job description

Manager, Patient Collections page is loaded## Manager, Patient Collectionslocations: Boulders Chippenhamtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100950At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.Join us and become part of a trusted network committed to excellence in orthopedic care.**Duties and Responsibilities*** Provide leadership and operational support to the Patient Financial Services collections, estimates and accounts receivable functions.* Oversee the development, implementation, and continuous improvement of patient collection strategies, plans, and programs.* Ensure timely reimbursement and the prompt collection of all outstanding receivables in accordance with organizational policies.* Conduct periodic evaluations of accounts to track collection progress and identify trends or issues.* Develop, implement, and monitor collection policies and procedures to ensure effectiveness and compliance.* Manage relationships with external vendor collection agencies, ensuring performance standards are met.* Represent the organization at court garnishment hearings in collaboration with the collection’s attorney.* Identify current and potential issues impacting revenue cycle performance and recommend corrective actions.* Collaborate with department staff and senior leadership to resolve outstanding financial matters and improve revenue management.* Monitor project deliverables to ensure accuracy, quality, and timely completion.* Maintain strong client and patient relationships by addressing concerns, resolving complaints, and ensuring high-quality customer service.* Ensure all activities comply with organizational standards, internal policies, and applicable government regulations.* Partner with cross functional‐ departments to support organizational goals and enhance overall revenue cycle performance.* Supervise, mentor, and evaluate team members to ensure high performance and accountability.* Lead the recruitment, onboarding, and training of new staff within the department.* Conduct regular performance reviews and provide coaching to support staff development.* Develop and refine policies aimed at improving cash flow and reducing outstanding receivables.* Prepare month end‐ financial reports, performance summaries, and ad hoc analyses for management review.**Essential Qualifications*** **Knowledge & Skills*** Strong understanding of finance, accounting principles, and revenue cycle operations.* Knowledge of the healthcare industry, including current trends and regulatory requirements.* Ability to collect, analyze, and interpret data to support decision making‐.* Strong analytical and critical thinking‐ abilities.* Excellent organizational, managerial, and problem-solving‐ skills.* High attention to detail and commitment to timely project completion.* Exceptional communication and interpersonal skills.* Ability to manage multiple priorities and resolve complex issues.* Knowledge of modern collection practices, principles, and compliance standards.* Strong customer service orientation with effective negotiation and persuasion skills.* Proficiency in mathematical concepts relevant to financial analysis.* Competence with computer applications such as Microsoft Office Suite, Epic, and other financial software.* **Education and Experience*** Bachelor’s degree in finance, Accounting, Business Administration, or a related field is required.* Minimum of five years of professional experience in finance or accounting.* At least three years of progressive experience within the healthcare industry, specifically in collections, accounts receivable, or revenue cycle management.This organization participates in e-Verify. Esta organización participa en e-Verify.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.