Patient Enrollment Specialist - Contractor (Evening Shift)

Aviary Health; United States; Remote; USD 46,000 - 56,000; Full time

Job summary

Aviary Health is seeking a Patient Enrollment Specialist for a fully remote 1099 contractor role in the United States. You will engage potential patients by phone, explain the healthcare program, answer questions, and guide sign-ups for the service.

Responsibilities include educating families, assisting with app/website navigation, handling outbound and inbound calls, and maintaining accurate patient records. Expect quota-driven weekly targets and ongoing program training.

Qualifications

• Experience engaging with customers or patients in a sales capacity.
• Experience with outbound calling and high EQ when navigating different situations.
• Ability to thrive in a fast-paced startup environment.
• Willingness to learn about cardiac rehabilitation and stay updated on program developments.
• Healthcare experience is nice to have but not required.
• Note: This is a 1099 contractor position originally posted on Himalayas.

Responsibilities

• Educate potential patients and family members about the program and enroll them.
• Assist patients in using the program app or website and fix technical issues.
• Make outbound calls and respond promptly to inbound inquiries.
• Assess eligibility with provided documentation and address concerns.
• Record accurate information and call notes in the system including insurance details.

Skills

Sales experience

Outbound calling

Quota driven

Healthcare tech

Fast-paced startup

Communication skills

Job description

Job Title

Patient Enrollment Specialist

Classification

Full Time/1099 Contractor

Hours/Schedule

Mon-Fri; 2-10 PM ET or 3 PM-11 PM ET

Work Structure

Fully Remote

Team

Clinical Operations

Reporting to

Manager, Enrollment Operations

Location

United States

Compensation

$22 per hour + potential for an additional $200/week bonus

Job Summary

As a Patient Enrollment Specialist in our dynamic team, you will play a pivotal role in enrolling patients in our healthcare service and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will provide potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team.

Responsibilities

• Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program
• Assist patient in navigating the program app and/or website and address any technical issues
• Initiate outbound calls to potential patients and respond to inbound calls promptly.
• Assess patient eligibility with provided documentation and address patient inquiries and concerns.
• Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health
• Achieve weekly targets as a productivity measure
• Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust.
• Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program
• Send educational material to interested patients through email and other communication channels
• Communicate insurance or other information as needed with relevant parties

Qualifications

• Ability to thrive in a fast-paced start-up environment
• Experience working in a quota driven environment
• Passionate about making healthcare more effective and efficient.
• You believe technology has the power to improve clinical outcomes and you want to make that a reality.
• Prior healthcare experience is nice to have but not required.
• Experience engaging with customers / patients in a sales capacity
• Experience with outbound calling and high EQ / IQ when navigating different types of situations
• Experience leveraging technology in a professional setting
• *Note: This is a 1099 contractor position Originally posted on Himalayas