Patient Enrollment Representative (Remote)

Mosaic Pharmacy Service; Washington (District of Columbia); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate Patient Enrollment Representative to join their remote team. This role involves engaging with seniors and their caregivers, providing vital information about services, and ensuring a smooth enrollment process. The ideal candidate will possess excellent communication skills, empathy, and a commitment to patient care. With a focus on teamwork and positive outcomes, this position offers an opportunity to make a meaningful impact in the lives of vulnerable seniors. Join a dedicated team that values your contributions and supports your growth in a dynamic work-from-home environment.

Benefits

4 weeks PTO

401(k) with employer matching

Health, dental, vision insurance

Health savings account (HSA)

Life insurance

Quarterly incentive program

Qualifications

• Strong communication and listening skills to assist seniors effectively.
• Ability to work in a metrics-driven call center environment.
• Experience with data entry and CRM systems preferred.

Responsibilities

• Make outbound calls to educate and enroll patients in services.
• Assist patients with the enrollment process and answer questions.
• Track patient data while maintaining confidentiality.

Skills

Communication Skills

Empathy

Attention to Detail

Data Entry Skills

Team Collaboration

Problem-Solving

Education

High School Degree or GED Equivalent

Tools

Microsoft Office

CRM Systems

Job description

Join to apply for the Patient Enrollment Representative (Remote) role at Mosaic Pharmacy Service

Patient Enrollment Representative (Remote)

Medicines are powerful—they can prevent and heal disease, but they can also be costly, ineffective or even harmful if not prescribed and taken correctly. The team at Mosaic Pharmacy Service is helping people get more from their medicines.

Description

Medicines are powerful—they can prevent and heal disease, but they can also be costly, ineffective or even harmful if not prescribed and taken correctly. The team at Mosaic Pharmacy Service is helping people get more from their medicines.

Mosaic Pharmacy Service provides comprehensive pharmacy care to medically complex and vulnerable seniors. We provide a patient-focused, pharmacist-driven care model in collaboration with health systems, assisted living facilities and health plans. Our goal is to help our patients feel better about the medications they take every day by simplifying medication regimens, improving adherence, and driving positive outcomes. Mosaic is looking for caring, motivated, and creative individuals to join our team for an innovative new career opportunity.

Job Overview

As a Patient Enrollment Representative, you are a great communicator who is energized, empathetic, and ready to serve at the front line of helping seniors and their caregivers. In this role, you’ll interact by phone with prospective patients who are interested in learning more about Mosaic and how to enroll. You will be responsible for clearly communicating the value of our service to patients who may ask general questions, request specific information, or need assistance with issues.

This role requires strong communication and listening skills that demonstrate compassion and empathy. This is a chance to join a highly motivated team that makes a difference in the lives of people every day.

This is a fully remote position.

Primary Responsibilities

1. Make an average of 100 calls a day (outbound) to prospective patients using call center technology to educate, inform, and answer their questions about the services, enroll patients in the services, and schedule an onboarding call with a pharmacy technician
2. Describe Mosaic Pharmacy Service in a way that is both compelling and easily understood using an approved script provided by Mosaic
3. Assist prospective members during the enrollment process to understand the commitment and steps to becoming a Mosaic patient
4. Present a positive, professional and enthusiastic approach while on calls
5. Meet goals set by the department (ex: outbound dials, average appointments scheduled per day, schedule adherence, quality targets etc.)
6. Escalate patient complaints or concerns to the appropriate supervisor
7. Track patient data in Mosaic technology, observing all patient confidentiality laws and guidelines
8. Accept inbound calls, field caller questions and complete call accordingly
9. Make follow-up calls to patients who need to be rescheduled, confirm appointments, etc.
10. Possess and demonstrate knowledge of Mosaic to maintain positive interactions with patients and to provide accurate responses
11. Regularly practice discretion and empathy while working with patients’ sensitive/confidential information
12. Utilize Mosaic’s technology to document conversations and schedule patients’ enrollment call
13. Use excellent written, verbal, listening, and interpersonal communication skills to convey correct information, manage difficult conversations, and represent Mosaic’s standards of conduct to internal and external parties
14. Compose and execute on digital messaging to patients to support the enrollment and onboarding process to ensure completion
15. Follow all required scripting, process, and procedures
16. Work closely with Prescribers’ offices to review status of their patients and support their onboarding

Benefits

1. 4 weeks PTO
2. 401(k) with employer matching
3. Health, dental, vision insurance
4. Health savings account (HSA)
5. Life insurance
6. Quarterly incentive program

Additional Matters

1. This is a full-time position. Employee will work remotely from home.
2. Days worked are Monday through Friday; 10am-6:30pm Eastern time with occasional Saturday overtime required.
3. Bilingual/English+Spanish fluency is a plus.

We strongly encourage candidates from all backgrounds and every walk of life to apply. We are committed to creating an inclusive and diverse workforce. Every person on our team brings their own unique perspective and it’s what makes our products better and our work more rewarding. We’re eager to support you so that you can do work you’re proud of.

Requirements

1. Ability to adhere to a fixed, daily schedule - including start, breaks, lunch and end times
2. A desire to work in an efficient, results-oriented outbound/inbound call center environment
3. Ability to maintain a high-volume call experience while working in a metrics-driven environment
4. Ability to adhere to standard scripts
5. Ability to effectively collaborate with others and embrace teamwork
6. Attention to detail with proven written documentation skills
7. Intermediate use of Microsoft Office and ability to learn new software skills
8. Ability to work from home and handle Inbound and Outbound calls in a continuous manner through the work day
9. Understand and work to deliver day-to-day call center metrics and goals
10. Knowledge of health insurance industry and HIPAA guidelines
11. Strong communication skills that are friendly and conversational in nature
12. Accurate data entry capabilities and strong organizational skills required

Education

1. High School Degree or GED Equivalent is required

Experience

1. At least 1 year of call center, physician office, or customer service experience is required; this can be combined with at least one-year office experience
2. Prior experience with CRM systems, data entry skills, enrollment communications, quickly learning online management software platforms while multi-tasking on calls strongly preferred

Work From Home Requirements

1. Qualified applicants must have reliable Internet service (with a minimum of 100 Mbps) and ethernet access at your home. Mosaic will provide equipment (keyboard, monitor, laptop computer, headset etc.). All applicants must provide their own workspace furniture and ensure a secure, quiet workspace free from personal distractions and interruptions.