Enrollment Representative

University of Phoenix; Phoenix (AZ); Remote; USD 42,000 - 72,000; Full time

Job summary

An established industry player in higher education is seeking an Enrollment Representative to join their fully remote team. In this rewarding role, you'll engage with potential students, guiding them through their educational journey and helping them make informed decisions about their future. You'll work closely with various departments to ensure a seamless enrollment experience, making a positive impact on students' lives. If you're passionate about education and enjoy a collaborative environment, this position offers the chance to contribute to meaningful change while enjoying a comprehensive benefits package designed to support your health and career goals.

Benefits

Medical, dental and vision plans

Flexible Spending Accounts

Health Savings Accounts

Life and Disability insurance

Wellness incentive program

401(k) employer match

Tuition discount for employees and dependents

Generous time off package

Qualifications

• Experience in a student-facing role with advisement in higher education.
• Ability to work in a fast-paced environment and multitask effectively.

Responsibilities

• Interact with potential students to discuss educational interests and program offerings.
• Coordinate with financial aid and admissions to ensure a smooth enrollment process.

Skills

Effective Communication

Customer Service

Problem Solving

Goal Orientation

Multitasking

Education

High School Diploma or GED

Tools

Proprietary Software Applications

Job description

At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world? If so, we would love to hear from you!

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families, and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

An Enrollment Representative proactively contacts and/or responds to inquiries from potential students to discuss their education goals and provide information about University of Phoenix’s ability to help them fulfill their education goals. An individual advises undergraduate and graduate students about enrollment and degree completion requirements and plays an integral role in onboarding the student for success from application through completion of their first class.

In addition, an Enrollment Representative coordinates with the University’s financial aid, transcript and admissions, and academic counseling teams to assure that students encounter streamlined and user-friendly processes throughout their application and enrollment processes through their continued matriculation.

Important: You must reside in one of the following states: AZ, NV, WA, OR, MT, ID, WY, UT, NM, or TX.

What You’ll Do:

1. Spend at least ninety-five percent (95%) of every shift making or receiving telephone calls and/or other communication channels to interact with a high volume of potential students to discover their educational interests and provide information to help them make an informed decision on program offerings and University fit.
2. Consistently strive to complete daily tasks, demonstrate schedule adherence and required availability, while maintaining compliance with applicable University policies and procedures, and applicable federal and state regulations.
3. Proactively identify potential obstacles to a student’s ability to pursue their educational goals and effectively address those obstacles to ensure a positive student experience.
4. Follow up and coordinate with financial aid, transcript and admissions, as well as other necessary departments, to provide accurate, comprehensive, and timely information to potential and/or current students.
5. Monitor student participation and progress during the enrollment process and through the first class to ensure students are engaged and understand requirements.
6. Perform other duties as assigned or apparent.

MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:

• High School Diploma or GED

ADDITIONAL QUALIFICATIONS:

• Prior student facing role that included student advisement in higher education.
• Prior experience in a telemarketing sales role selling to individual consumers, including a customer service position, in which selling or upselling is a significant expectation of the position.
• Ability to work in a fast-paced environment and perform multiple tasks at the same time.
• Ability to effectively communicate ideas both verbally and in writing.
• Computer literate with the ability to learn proprietary software applications.
• Goal-oriented and proven ability to work in a team environment or independently.

Pay Range

The hourly pay rate range is $20.19 (minimum), $26.78 (midpoint), and $34.38 (maximum). The annualized amount, not including eligible overtime pay, is $42,000 (minimum), $55,700 (midpoint), and $71,500 (maximum).

Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational, and work-life balance goals.

Full-time employees are eligible for:

• Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
• Competitive 401(k) employer match;
• Substantial tuition discount for you and eligible dependents; and,
• A generous time off package, including paid vacation, sick time and company holidays.