Patient Engagement & Telehealth Sales Specialist

Rotech Healthcare Inc.; Orlando (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Generous PTO and paid holidays

Medical, prescription, dental, and vis

Commission on sales and bonus

Car, mileage, and expense reimburse"}]

Job summary

Rotech Healthcare Inc. is seeking a dedicated Patient Engagement Specialist to convert patient leads for Excite OSA and other Rotech products.

The role serves as the primary contact for prospective patients, educating them on treatment options, assessing eligibility, coordinating telehealth evaluations, collecting documentation, and guiding patients from inquiry through equipment setup. The position combines outbound sales, patient engagement, and care coordination with commission-based

Qualifications

• High school diploma or GED required.
• Associate's degree preferred.

Responsibilities

• Conduct outbound calls to prospective patients generated through marketing campaigns, physician referrals, website inquiries, and other lead sources.
• Educate patients on Excite OSA and other Rotech products, services, and treatment options.
• Qualify leads by verifying interest, eligibility, insurance coverage, and other program requirements.
• Schedule and coordinate telehealth appointments with qualified patients.
• Obtain and document required demographic, clinical, and insurance information.
• Maintain consistent communication with patients throughout the qualification and onboarding process.
• Follow up on incomplete applications, missing documentation, and abandoned leads.
• Coordinate with telehealth providers, intake teams, billing teams, and branch personnel to ensure timely patient progression.
• Track lead status and maintain accurate information within CRM and company systems.
• Meet established productivity, conversion, and revenue objectives.
• Ensure compliance with HIPAA, Medicare, payer requirements, and company policies.
• Assist with additional lead generation and patient engagement initiatives as assigned.
• Performs other duties as assigned

Skills

Persuasive communication

Telephone sales

Outbound calling

CRM systems

Microsoft Office

English communication

Education

High school diploma or GED

Associate's degree preferred

Tools

CRM systems

Microsoft Office

Job description

Rotech Healthcare Inc. is seeking a dedicated Patient Engagement Specialist to convert patient leads for Excite OSA and other Rotech products.

The role serves as the primary contact for prospective patients, educating them on treatment options, assessing eligibility, coordinating telehealth evaluations, collecting documentation, and guiding patients from inquiry through equipment setup. The position combines outbound sales, patient engagement, and care coordination with commission-based