Patient Engagement Specialist: Telehealth & Lead Conversion

Rotech Healthcare Inc.; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Generous paid time off

Commission and bonuses

401(k) and benefits

Employee discount and recognition

Job summary

Rotech Healthcare Inc. is seeking a Patient Engagement Specialist in Florida to convert patient leads, educate prospective patients on home healthcare options, and coordinate telehealth evaluations.

The role blends outbound sales, patient engagement, and care coordination, with commission opportunities based on conversion and activation metrics. Strong communication and organization are essential for success.

Qualifications

• Background check will be conducted company-wide.
• Drug screen where applicable for the position
• Compliance with healthcare facility credentialing process where applicable
• Valid driver's license in state of residence with a clean driving record where applicable

Responsibilities

• Conduct outbound calls to prospective patients generated through marketing campaigns and other lead sources.
• Educate patients on Excite OSA and other Rotech products, services, and treatment options.
• Qualify leads by verifying interest, eligibility, insurance coverage, and program requirements.
• Schedule and coordinate telehealth appointments with qualified patients.
• Obtain and document required demographic, clinical, and insurance information.
• Maintain consistent communication with patients throughout the qualification and onboarding process.
• Follow up on incomplete applications and missing documentation.
• Coordinate with telehealth providers, intake, billing, and branch personnel for timely progression.
• Track lead status and maintain CRM records; meet productivity and revenue objectives.

Skills

Persuasive communication

Consultative selling

Organizational skills

CRM systems

HIPAA knowledge

Outbound calling

Math calculations

English communication

Multitasking

Teamwork

Education

High school diploma or GED

Associate's degree preferred

Two years telemarketing/inside sales experience

Healthcare sales experience preferred

Experience in HME/DME/respiratory care

Tools

CRM systems

Microsoft Office

Telehealth platforms

Job description

Rotech Healthcare Inc. is seeking a Patient Engagement Specialist in Florida to convert patient leads, educate prospective patients on home healthcare options, and coordinate telehealth evaluations.

The role blends outbound sales, patient engagement, and care coordination, with commission opportunities based on conversion and activation metrics. Strong communication and organization are essential for success.