Home Healthcare Intake & Insurance Specialist

Rotech Healthcare; Melbourne (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

Overtime pay

Bonus and incentive opportunities

401(k), HSA, and FSA

Medical, prescription, dental, and vis

Job summary

Rotech Healthcare, a leader in home healthcare, seeks a detail-oriented Customer Service Representative for intake and insurance verification in Florida. You will be the first contact for patients and referral sources, ensuring accurate intake, verifying coverage, and coordinating durable medical equipment and respiratory services.

Applicants should have experience in home healthcare or medical billing, excellent communication skills, and the ability to manage multiple tasks with discretion.

Qualifications

• Proven written and verbal communication abilities.
• Ability to interpret and respond to patient and referral source inquiries.
• Attention to detail and strong organizational skills.

Responsibilities

• Assist with intake documentation and insurance verification for patients.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, and internal teams to ensure timely service and resolution of inquiries.
• Verify insurance coverage (Medicare, Medicaid, private payers) and maintain accurate records.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.

Skills

Communication skills

Teamwork

Problem solving

English proficiency

Discretion/confidentiality

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Office equipment

Job description

Rotech Healthcare, a leader in home healthcare, seeks a detail-oriented Customer Service Representative for intake and insurance verification in Florida. You will be the first contact for patients and referral sources, ensuring accurate intake, verifying coverage, and coordinating durable medical equipment and respiratory services.

Applicants should have experience in home healthcare or medical billing, excellent communication skills, and the ability to manage multiple tasks with discretion.