Home Healthcare Intake & Insurance Verification Specialist

Rotech Healthcare Inc.; Largo (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

401(k), HSA & FSA programs

Employee recognition programs

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake and Insurance Verification.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. Opportunity to work in a patient-centered environment with growth potential, on-site in Florida.

Qualifications

• High school diploma or GED required.
• Experience in home healthcare, medical billing, or patient intake preferred.
• Familiarity with insurance verification and reimbursement practices.

Responsibilities

• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• May be required to drive a company vehicle and make home deliveries.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Multitasking

Confidentiality

Teamwork

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake and Insurance Verification.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. Opportunity to work in a patient-centered environment with growth potential, on-site in Florida.