Engagement Specialist (Front Desk)

Blue-Ridge-Health; Franklin (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Coverage

403(b) Retirement

9 Paid Holidays

PTO & Personal Day

Accommodations Programs

Mental Health Resources

Tuition Reimbursement

Job summary

Blue Ridge Health is seeking an Engagement Specialist (Front Desk) in Franklin, NC to support a Behavioral Health team. The role focuses on accurate check-in/out, data entry, and patient coordination within a busy clinic.

You'll interact with patients, families, and providers, ensuring smooth processes, confidentiality, and a welcoming environment. Prior front desk or medical office exposure is preferred, with bilingual abilities considered a plus.

Qualifications

• High school diploma or equivalent required.
• Strong communication with staff, patients, and providers.
• Experience in a medical office preferred.
• Familiarity with EHR and practice management systems.
• Commitment to HIPAA and patient confidentiality.

Responsibilities

• Handle client check-in and check-out with accuracy and confidentiality.
• Update demographic and insurance information in the EHR.
• Assist clients with paperwork and documentation.
• Relay information to providers and coordinate with team.
• Collect and post payments and insurance co-pays when applicable.

Skills

Communication skills

Medical office experience

Medical terminology

EHR experience

HIPAA compliance

Bilingual

Education

High school diploma or equivalent

Tools

EHR systems

Practice Management Software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Engagement Specialist (Front Desk)

Full Time Clerical Franklin, NC, US

Blue Ridge Health is currently seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team in Franklin, NC!

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
• Needs Accommodations Programs
• Mental Health Resources
• Tuition Reimbursement Program

What You'll Do:

This position effectively completes client check-in and check-out processes, manages client documents, updates all client data and assists clients with required paperwork with accuracy and confidentiality. We are looking for a team player that can help build a positive environment with a desire to work in an interdisciplinary healthcare team and with a culturally diverse patient population. Responsibilities include:

• Answering phones, responding to inquiries, and relaying information to providers.
• Prepares clients for clinic visit by updating all pertinent demographic and insurance information in the client’s Electronic Health Record (EHR).
• Insures all client documentation is accurately completed and/or verified and updated during client visit.
• Complies with all agency processes and procedures.
• Collects and posts payments and appropriate insurance co-pays from clients.

What We're Looking For:

• High school diploma or equivalent.
• Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders.
• One year experience working in a medical office environment preferred.
• Basic medical terminology preferred.
• Electronic Health Records and Practice Management Systems experience preferred.
• Adhere to HIPAA regulations and patient confidentiality.
• Bi-Lingual (preferred, but not required).
• Ability to travel to nearby sites as needed.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health’s investment to advance as a culturally competent organization.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.