Front Desk Engagement Specialist – Healthcare

Blue Ridge Community Health Services, Inc.; Franklin (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company sponsored life insurance

Short and long-term disability

403(b) with company match

9 paid holidays

PTO and Personal Day accrual

Accommodations Programs

Mental Health Resources

Tuition Reimbursement

Job summary

Blue Ridge Health is seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team in Franklin, NC. The role focuses on client check-in/check-out, data accuracy, and coordination with providers in a compassionate, team-based setting.

Requirements include a high school diploma and strong communication skills; HIPAA compliance is essential. Some travel to nearby sites may be required; bilingual ability is a plus.

Qualifications

• High school diploma or equivalent required.
• One year experience in a medical office preferred.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information per HIPAA standards.

Responsibilities

• Handle client check-in/check-out accurately and efficiently.
• Update client demographic and insurance information in the EHR.
• Assist clients with required paperwork and ensure confidentiality.
• Answer phones and relay information to providers.
• Collect payments and insurance co-pays as applicable.

Skills

Communication skills

Bilingual

HIPAA compliance

Education

High school diploma or equivalent

Tools

Electronic Health Records

Practice Management Systems

Job description

Blue Ridge Health is seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team in Franklin, NC. The role focuses on client check-in/check-out, data accuracy, and coordination with providers in a compassionate, team-based setting.

Requirements include a high school diploma and strong communication skills; HIPAA compliance is essential. Some travel to nearby sites may be required; bilingual ability is a plus.