Patient Engagement Pharmacy Technician I

Baptist Health; Kentucky; On-site; USD 35,000 - 55,000; Full time

Job summary

An established health system seeks a dedicated Patient Engagement Pharmacy Technician to join their call center team. In this role, you will be instrumental in managing prescription orders and ensuring excellent patient care. Your responsibilities will include navigating dispensing software, resolving insurance issues, and coordinating with patients to fulfill their medication needs. This position offers a chance to make a meaningful impact in the lives of patients while working in a supportive and innovative environment. Join a team that values clinical excellence and teamwork, and apply today to be part of a caring community focused on health improvement.

Benefits

Tuition Assistance

Paid Time Off

Company Paid Maternity and Paternity Leave

Employee Assistance Program

Retirement Plans with Company Match

Health Insurance

Dental and Vision Insurance

Basic Life Insurance

Long-Term Disability

Qualifications

• High School Diploma or equivalent is required.
• Pharmacy Technician registration with KY Board of Pharmacy is necessary.

Responsibilities

• Manage prescription order entry and adjudication for specialty prescriptions.
• Serve as the primary contact for patients regarding medication fulfillment.

Skills

Patient Care

Prescription Order Entry

Problem-Solving

Communication

Empathy

Education

High School Diploma

Pharmacy Technician Registration

Tools

Dispensing Software

Job description

Patient Engagement Pharmacy Technician I page is loaded

Patient Engagement Pharmacy Technician I

Apply locations LaGrange, KY time type Full time posted on Posted 2 Days Ago job requisition id R25085308

Job Description:

Baptist Health is looking for a Patient Engagement Pharmacy Technician to join our call center team at our new Central Pharmacy in LaGrange, KY.

• Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.
• Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.
• Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims in priority order.
• Resolves insurance problems and communicates anticipated prescription delays to patients in a timely manner.
• Uses available software tools to synchronize patient medication refills.
• Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.
• Provides excellent care showing empathy and compassion to patients and caregivers.
• Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.
• Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift.
• Escalates problems to a pharmacist or manager if unable to resolve independently.
• Assists in training new staff and contributes to team meetings.

Minimum Requirements

• High School Diploma or equivalent required.
• If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy before or on the date of hire (no testing is required; only a completed application and fee).
• Previous retail, mail order, central/call center pharmacy work experience preferred.

Benefits

• Tuition Assistance reimbursement program
• Paid Time Off available for use upon hire
• Company paid Maternity and Paternity Leave
• Bereavement Leave (includes pets)
• Employee Assistance Program
• Retirement plans with company match
• Company paid Basic Life Insurance & Long-Term Disability
• Health Insurance, Pharmacy, Dental, Vision and much more!

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

About Us

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.

Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama.

Baptist Health employs more than 24,000 people in Kentucky and surrounding states.

Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet or Pathway to Excellence designation for nursing excellence.

Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call800.648.6057. For TDD to voice, call800.648.6056.