Patient Engagement Leader — Care Coordination & Impact

NeuroStar; Delray Beach (FL); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

401(k) plan with company contribution

Paid time off—vacation/personal time

Descripción de la vacante

Greenbrook Mental Wellness Centers is seeking a dynamic Manager of Patient Engagement in Delray Beach, FL to lead the Care Coordination team across locations and drive access to treatment while ensuring an exceptional patient experience throughout the journey.

The role oversees Care Coordinators and Case Managers, uses KPIs to optimize operations, and partners with HR on staffing and development in a fast-paced behavioral health setting. Travel to support centers is required.

Formación

• Bachelor's degree in Healthcare Administration or related field.
• Minimum 5 years of progressive clinical operations management experience in specialty healthcare/behavioral health.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Experience with electronic health records (AdvancedMD preferred), Salesforce, learning management systems, or similar healthcare platforms.

Responsabilidades

• Lead, coach, and develop Care Coordinators and Case Managers across multiple locations.
• Establish, monitor, and drive team performance through KPIs and goals.
• Provide ongoing coaching, feedback, and performance management.
• Partner with HR on employee relations, performance improvement, and development initiatives.
• Participate in hiring, onboarding, training, and development of new team members.
• Ensure adequate staffing to maintain patient care and support services.
• Resolve patient concerns and escalations promptly and professionally.
• Collaborate with Operations and Revenue Operations to improve patient access to treatment.
• Conduct quality audits and process reviews for operational excellence and compliance.
• Maintain HIPAA, OSHA, and regulatory compliance.

Conocimientos

Leadership

Communication

Multitasking

Travel readiness

Educación

Bachelor's degree in Healthcare Administration

Associate's degree in related field

Herramientas

AdvancedMD

Salesforce

LMS platforms

Descripción del empleo

Greenbrook Mental Wellness Centers is seeking a dynamic Manager of Patient Engagement in Delray Beach, FL to lead the Care Coordination team across locations and drive access to treatment while ensuring an exceptional patient experience throughout the journey.

The role oversees Care Coordinators and Case Managers, uses KPIs to optimize operations, and partners with HR on staffing and development in a fast-paced behavioral health setting. Travel to support centers is required.