Patient Engagement Educator & CMA - Hybrid Role

IQVIA; Raleigh (NC); Hybrid; USD 50,000 - 55,000; Full time

Job summary

IQVIA in Durham, NC is seeking a Care Educator / Certified Medical Assistant (Hybrid Role) to educate patients with chronic diseases and support adherence. You will interact with patients by telephone, video, email, and SMS, guiding them through resources while following program guidelines.

This role requires CMA certification and 3+ years of healthcare experience, with strong presentation and interpersonal skills.

Qualifications

• CMA certification required (CMA/CCMA/RMA/NCMA/AMCA).
• Minimum 3 years healthcare experience in office or clinic settings.
• Strong ability to educate and support patients.

Responsibilities

• Coordinate connections between patients and resources.
• Provide educational training on disease states and medication use.
• Foster dialogue between patients and healthcare providers.
• Support treatment decisions with patient education.
• Deliver product-related training as guidelines outline.
• Help patients build routines and manage side effects.
• Provide virtual education and support on access and finances.
• Fulfill additional duties as assigned by management.
• Reinforce adherence and long-term therapy goals.
• Engage with patients to motivate ongoing treatment.

Skills

Interpersonal skills

Time management

Presentation skills

Multi-tasking

Education

Certified Medical Assistant (CMA, CCMA, RMA, NCMA, or AMCA)

3+ years healthcare experience

Tools

MS Office

iPad

Driver's license

Job description

IQVIA in Durham, NC is seeking a Care Educator / Certified Medical Assistant (Hybrid Role) to educate patients with chronic diseases and support adherence. You will interact with patients by telephone, video, email, and SMS, guiding them through resources while following program guidelines.

This role requires CMA certification and 3+ years of healthcare experience, with strong presentation and interpersonal skills.