Patient Education Consultant

Tactile Medical; Bolingbrook (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading medical equipment manufacturing company seeks a Patient Education Consultant to train and educate patients on device usage. This full-time role involves building rapport, managing demonstrations, and ensuring patients can use their products as prescribed. The position requires significant travel within the assigned territory and experience in customer service or education.

Benefits

Medical benefits

Dental and vision coverage

401(k) retirement plan

Paid maternity leave

Paid paternity leave

Tuition assistance

Paid time off

Life insurance

Disability coverage

Qualifications

• Bachelor's Degree or equivalent work experience required.
• 2+ years in education/training or advanced customer service role.

Responsibilities

• Conduct demonstrations and training for patients on product usage.
• Handle direct sales and financial responsibility explanations.
• Prepare for training and demonstration events.

Skills

Communication

Interpersonal skills

Critical thinking

Organization skills

Time management

Empathy

Education

Bachelor’s Degree

Job description

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Overview

The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient’s training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as Tactile’s requirements.

Overview

The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient’s training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as Tactile’s requirements.

Responsibilities

• Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
• Contact patients within service levels expectations to schedule and complete trainings and demonstrations
• Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
• Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
• Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
• Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
• Review, complete and submit required paperwork with patient and answer questions
• Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
• Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
• Effectively use translation tools for patients where English is not their first language
• Meet or exceed established performance expectations
• Maintain compliance with all appropriate regulatory requirements including HIPAA
• Travel up to 80% within assigned territory
• Other duties as assigned
  
  

Qualifications

Education & Experience

Required

• Bachelor’s Degree or equivalent work experience
• 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
  
  

Preferred

• Health related certification
• Medical device or healthcare industry experience
  
  

Knowledge & Skills

• Ability to lift 20 pounds on a regular basis
• Ability to work remotely and travel to patients in a home, clinic or virtual environment
• Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
• Strong interpersonal communication skills including the ability to empathize with patients and caregivers
• Strong critical thinking and decision-making skills in healthcare related situations
• High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
• Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
• Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
• Skilled in teaching others
• Ability to stay focused and organized to complete assigned tasks
• Technology savvy to efficiently complete paperwork, update records and communicate progress
• Ability to be self-directed and work independently to overachieve results
  
  

Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

$23.89 - $34.48 / HR

Additional Benefits

non-exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Education, and Customer Service

• Industries

  Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Tactile Medical by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Tuition assistance

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