Patient Documentation & Eligibility Specialist (Hybrid)

Accessia Health; Midlothian (VA); Ibrido; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Accessia Health in Midlothian, VA seeks a Patient Documentation Specialist to review, process, and maintain patient eligibility and payment assistance documentation. You will communicate with patients, providers, and internal teams via secure messaging, live chat, and written correspondence to ensure accurate, timely processing.

This hybrid role requires attention to detail, confidentiality, and strong organizational skills.

Competenze

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office and electronic systems.

Mansioni

• Review and process documentation related to patient eligibility, payment assistance, program participation, and audit requirements.
• Identify missing, incomplete, expired, or inconsistent documentation and initiate outreach to obtain necessary information.
• Respond to secure messages, web-based inquiries, live chat, and other designated electronic communications within established service standards.
• Monitor documentation-related communication queues and ensure timely follow-up and resolution.
• Prepare and distribute correspondence regarding eligibility verification, documentation requests, payment assistance, and program requirements.
• Communicate professionally with patients, providers, authorized representatives, and internal teams regarding documentation and administrative matters.
• Collaborate with Finance, Compliance, Clinical, and Patient Services teams to resolve discrepancies and support accurate processing.
• Maintain accurate records and protect sensitive information in accordance with organizational policies, confidentiality standards, and applicable requirements.
• Identify recurring issues and share opportunities to improve documentation quality and processing efficiency.
• Participate in training, quality assurance activities, and cross-training; provide additional operational support as assigned.

Conoscenze

Written communication

Verbal communication

Attention to detail

Confidentiality

Organizational skills

Time management

Problem solving

Microsoft Office

Independent work

Formazione

High school diploma

Associate degree

Strumenti

Microsoft Office

Electronic systems

Descrizione del lavoro

Accessia Health in Midlothian, VA seeks a Patient Documentation Specialist to review, process, and maintain patient eligibility and payment assistance documentation. You will communicate with patients, providers, and internal teams via secure messaging, live chat, and written correspondence to ensure accurate, timely processing.

This hybrid role requires attention to detail, confidentiality, and strong organizational skills.