Patient Dining & Experience Director

Compass Group USA; Nashville (TN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Flexible Spending Accounts (FSAs)

Job summary

Compass Group USA's TouchPoint division seeks a Director of Patient Services to oversee patient dining programs across multiple healthcare locations. The role focuses on improving processes, enhancing the patient experience, and ensuring dietary and regulatory compliance while guiding the development of patient services teams.

The Director partners with site leadership to drive operational excellence, standardize best practices, and strengthen patient-centered care across facilities.

Qualifications

• 5+ years of food and nutrition, patient dining, or healthcare support services experience.
• Leadership, training, coaching, or operational support experience.
• Bachelor's degree in Nutrition, Dietetics, Hospitality Management, Healthcare Administration, or related field preferred.
• CDM or RD certification preferred.
• Knowledge of healthcare foodservice operations, patient satisfaction, food safety, sanitation, and cost controls.
• Strong communication, organizational, and relationship-building skills.
• Experience with budgeting, financial management, and performance analysis.
• Proficiency with Microsoft Office and other business systems.

Responsibilities

• Partner with Directors, Leaders and Patient Services Managers to improve patient dining operations, service consistency, and regulatory compliance
• Support the implementation and optimization of patient services programs, including bedside ordering initiatives
• Coach, train, and develop Patient Services Managers, supervisors, and frontline associates
• Promote best practices in patient experience, food safety, dietary compliance, and operational performance
• Serve as a resource for regulatory readiness, survey preparation, and healthcare foodservice standards
• Monitor team performance, productivity, and documentation to ensure quality outcomes
• Conduct patient rounding and support efforts to improve patient satisfaction
• Collaborate effectively with patients, families, clinical partners, and operational leaders
• Support special projects and other duties as assigned

Skills

Leadership

Training/Coaching

Communication

Organization

Relationship-building

Budgeting

Financial management

Performance analysis

MS Office

Education

Bachelor’s degree in Nutrition/Dietetics/Management or related field

CDM or RD preferred

Tools

Microsoft Office

Business systems

Job description

Compass Group USA's TouchPoint division seeks a Director of Patient Services to oversee patient dining programs across multiple healthcare locations. The role focuses on improving processes, enhancing the patient experience, and ensuring dietary and regulatory compliance while guiding the development of patient services teams.

The Director partners with site leadership to drive operational excellence, standardize best practices, and strengthen patient-centered care across facilities.