Patient Coordinator - Ridgeview Warrensburg

lumio-dental-practice-locations; Town of Warrensburg (NY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K plan

Job summary

Ridgeview Warrensburg Dental is seeking a Patient Coordinator to serve as the front-line link between patients and the dental care team. You will handle calls, schedule visits, verify insurance, and educate patients on financial options to support optimal oral health.

The ideal candidate has strong customer service, excellent communication, and computer skills, with a friendly, patient-focused approach to greeting every patient with a smile.

Qualifications

• High school diploma, GED or equivalent work experience.
• Excellent interpersonal and customer service skills.
• Proficient with a computer and basic office software.

Responsibilities

• Handles incoming phone calls and schedules patients.
• Verifies insurance eligibility and records payments.
• Coordinates schedule with Dentist and Hygienist to fit patient needs.
• Maintains patient database with new information as it becomes available.
• Schedules and confirms patient appointments.
• Directs patients to waiting areas and communicates wait times.

Skills

Customer service

Phone etiquette

Communication skills

Computer proficiency

Education

High school diploma / GED

Job description

Patient Coordinator - Ridgeview Warrensburg

Patient connection starts with the initial phone call. The role of a Patient Coordinator is to use exceptional interpersonal skills and be the liaison between the back-office team and the patient. To be successful you must partner with the providers and educate patients on their financial options so that they can achieve optimal oral health.

Our Ideal Patient Coordinator

YOU! Whether you have experience working in a dental office, or you are seeking your next career opportunity, we are looking for someone who has exceptional customer service skills. Our ideal Patient Coordinator must be organized, have strong phone etiquette, communication skills, and must be proficient with a computer. Those that are successful in the role are patient, understanding and excited to greet each patient with a smile!

Job Specific Expectations:

• Handles incoming phone calls and schedules patients
• Verifies all insurance eligibility, receives all insurance co-pay payments, and updates patient accounts.
• Works directly with Dentist and Hygienist in coordinating desired schedule to fit patients needs
• Maintains patient care database by entering new information as it becomes available
• Schedule and confirm patient appointments
• Directs arriving patients to waiting areas, and updates frequently on expected waiting times
• Protects self, co-workers, and patients by following policies and procedures to prevent the spread of bloodborne and/or airborne diseases

Requirement(s):

• High school diploma, GED or equivalent work experience

Competitive Salary & More

• Benefit options included, but are not limited to, health, vision, dental, life, 401K, and MORE!