Patient Coordinator-Reflections

St. Luke's Cataract & Laser Institute; Tarpon Springs (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Holiday pay

Monday – Friday work week

Weekends off

Job summary

St. Luke's Cataract & Laser Institute in Tarpon Springs, FL is seeking a full-time Patient Experience Coordinator for Reflections. You will welcome patients, manage scheduling, verify demographics/insurance, and collect payments to ensure smooth front desk operations.

The role requires coordinating with the clinical team, maintaining accurate records, and upholding HIPAA privacy and service standards in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in a medical office, aesthetic practice, or high-end customer service environment preferred.
• Experience with EMR systems preferred.
• Proficiency in Microsoft Office.

Responsibilities

• Greet patients promptly and professionally upon arrival.
• Check patients in and out accurately and efficiently.
• Verify and update patient demographics and insurance information.
• Collect payments in accordance with practice financial policies.
• Manage multi-line phone systems with clarity and professionalism.
• Schedule consultations, procedures, and follow-up appointments accurately.
• Support efficient patient flow throughout the day.
• Serve as a liaison between patients, clinical team, and surgeon.
• Respond to patient inquiries regarding services, appointments, and next steps.
• Provide clear instructions regarding documentation, preparation, and arrival times.
• Assist with coordination of surgical scheduling and calendar management.
• Escalate concerns or scheduling conflicts appropriately.
• Obtain medical clearance from outside provider offices to ensure patients are cleared for surgery.

Skills

Strong communication

HIPAA knowledge

Tools

EMR systems

Microsoft Office

Job description

St. Luke's Cataract & Laser Institute is looking to hire a full-time, Patient Coordinator for Reflections at our Tarpon Springs location.

Company Mission

“Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.

Why work at St. Luke’s?

St. Luke’s is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke’s name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. Come work for a family owned practice that has been in business for over 58 years.

Position Summary

The Patient Experience Coordinator serves as the first point of contact for patients and is responsible for delivering a professional, organized, and welcoming front office experience. This role supports patient scheduling, financial collection, documentation accuracy, and daily operational flow within the plastic surgery practice.

The Patient Experience Coordinator is expected to uphold Reflections’ standards of professionalism, discretion, service excellence, and operational accuracy in every interaction.

Responsibilities:

Front Desk Operations and Patient Flow:

• Greet patients promptly and professionally upon arrival
• Maintain a calm, polished, and organized reception environment
• Check patients in and out accurately and efficiently
• Verify and update patient demographics and insurance information
• Collect payments in accordance with practice financial policies
• Manage multi-line phone systems with clarity and professionalism
• Schedule consultations, procedures, and follow-up appointments accurately
• Support efficient patient flow throughout the day

Communication and Coordination

• Serve as a liaison between patients, clinical team, and surgeon
• Respond to patient inquiries regarding services, appointments, and next steps
• Provide clear instructions regarding documentation, preparation, and arrival times
• Assist with coordination of surgical scheduling and calendar management
• Escalate concerns or scheduling conflicts appropriately
• Obtain medical clearance from outside provider offices to ensure patients are cleared for surgery

Documentation and Administrative Support

• Ensure intake paperwork is completed accurately and in full
• Maintain organized and compliant patient records
• Assist with correspondence, forms, and reports as assigned
• Monitor and maintain front office supply inventory
• Adhere to HIPAA and patient confidentiality standards at all times

Performance Expectations:

• Maintain scheduling accuracy and minimize appointment errors
• Ensure financial collections are completed according to policy
• Protect patient confidentiality without exception
• Communicate clearly and professionally in person and by phone
• Maintain composure in high-volume or fast-paced situations
• Contribute positively to team collaboration and workflow efficiency
• Present a polished professional appearance and demeanor consistent with brand standards

The Benefits of working for St. Luke’s

• Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay
• Opportunity to build a career with a longstanding, reputable organization
• Leadership and Career Advancement opportunities
• Competitive wages and certification bonuses
• Monday – Friday work week
• Weekends and Holidays off

See more benefits at http://www.stlukeseye.com/careers/benefits/

We are an Equal Opportunity Employer and a Drug Free Workplace

We participate in the E-Verify Program

Requirements

Qualifications

• Minimum 2 years of experience in a medical office, aesthetic practice, or high-end customer service environment preferred
• Experience with EMR systems preferred
• Proficiency in Microsoft Office
• Working knowledge of HIPAA and patient confidentiality standards
• Strong written and verbal communication skills