Patient Coordinator/Medical Receptionist - Walker

EyeCare Partners; Walker (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading eye care provider in Walker, MI is seeking a Patient Coordinator / Medical Receptionist. This role requires exceptional customer service skills and the ability to manage patient flow while creating a welcoming environment. Candidates should have a high school diploma and experience in a related field. This position may require working over 40 hours to meet business needs.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.

Responsibilities

• Deliver exceptional customer service during every patient encounter.
• Answer phones and assure prompt, courteous service.
• Manage patient flow in the office.

Skills

Customer service

Professionalism

Team-oriented

Adaptability

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

EyeCare Partners is a leading provider of integrated eye care. Based in St. Louis, we operate over 650 affiliated practices across 18 states, offering a full continuum of eye care services.

Patient Coordinator / Medical Receptionist – Walker, MI

As the first point of contact, the Patient Coordinator creates a welcoming experience, supports smooth check‑in/out processes, and upholds high standards of patient care.

Responsibilities

• Deliver exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations, close day, and count cash drawer.
• Perform general office duties and cleaning as assigned by manager.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creates a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

Education and Experience

• High school diploma or GED.
• One year of related experience and/or training; or equivalent combination of education and experience.

Licenses and Credentials

• None required.

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Physical Requirements

• Frequent walking (75%), sitting (50%), standing (50%). Regular bending, stooping, reaching (25–50%). Lift, carry, push, pull up to 25 lbs. Strong fine motor skills and full use of hands. Visual and auditory acuity required 100% of the time. Occasional driving or climbing may be necessary.

If you need assistance with this application, please contact (636) 227‑2600. Only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.