Patient Coordinator

EyeCare Partners; Wichita (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full Benefits Package

401k with Employer Matching

Paid Time Off

Competitive Base Pay and Bonus

Optical Education Reimbursement

Paid Maternity Leave

Job summary

A leading eye care provider is seeking a Patient Coordinator who will be the first point of contact for patients, ensuring excellent customer service and a smooth check-in/out experience. Responsibilities include managing patient flow, answering calls, and handling administrative tasks. Candidates should possess strong communication skills, a high school diploma or GED, and a commitment to delivering patient-focused care. This full-time position offers a comprehensive benefits package and opportunities for industry training.

Qualifications

• Display a professional attitude and greet patients promptly.
• Answer phones and provide courteous service.
• Manage patient flow efficiently.

Responsibilities

• Provide exceptional customer service during every patient encounter.
• Collect payments and manage daily reconciliations.
• Assist in general office duties as assigned.

Skills

Customer service

Professional communication

Time management

Team-oriented

Education

High school diploma or GED

Job description

Patient Coordinator Overview

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave

Hours

• Full Time
• Our offices open Monday-Thursday 8am-5pm Friday 7am-4pm
  You may have to work a little earlier/later as needed

Essential Duties and Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

Other Skills and Abilities

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to interact with all levels of employees in a courteous, professional manner at all times

Education and or Experience

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience

Application Assistance

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.