Patient Coordinator I - Surgery

Mount Sinai; United States; Sur place; USD 35 000 - 50 000; Plein temps

Résumé du poste

Mount Sinai is seeking a Patient Coordinator I to greet patients in person or by phone, verify demographics and insurance, and ensure the correct physician and coverage are in place for visits.

The role includes updating records in the practice management system, handling HIPAA documentation, collecting co-pays, and coordinating referrals as needed. Training is provided on-site for one week, with preference for prior medical office experience.

Qualifications

• High school diploma or GED required.
• 1 year physician practice experience.
• Experience in medical office settings preferred.
• On-site training provided for one week.
• Experience with IDX or practice management systems preferred.

Responsabilités

• Greet patients in person or by phone and update demographics.
• Verify insurance and ensure physician accepts provided coverage.
• Communicate arrivals to staff and ensure medical records are ready.
• Process HIPAA paperwork and referrals or authorizations.
• Handle co-pay collection under billing direction.
• Answer phones, schedule appointments, and manage reminders.
• Maintain PHI handling per HIPAA and state rules.
• May perform simple charge entry and cash handling.
• May schedule follow-up appointments.

Connaissances

Patient coordination

Call center experience

HIPAA compliance

Customer service

Formation

High School Diploma or GED

Outils

IDX or practice management system

Practice management software

Description du poste

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.

Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.

Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.

Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.

Process/update HIPAA-related paperwork and other institutional forms as necessary.

Collect or retrieve referrals or insurance authorizations as required.

Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.

Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.

May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.

May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee.

Performs in a call center capacity (Faculty Practice Associates)

Answer phones for practice and schedule appointments

Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.

May initiate reminder phones calls for next day appointments.

Performs other related duties

High School graduate/GED.

1 year physician practice experience

Must have a minimum of one week training on-site which will be provided by practice.

Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.

IDX or other practice management system experience preferred

Non-Bargaining Unit, 862 - Surgery - ISM, Icahn School of Medicine