Patient Coordinator/Case Manager/Sales

North Star Medical; White Bear Lake (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

4-day work week

Growth opportunities

Access to clinic services

Supportive team

401(k) and PTO

Job summary

North Star Medical in White Bear Lake, MN is hiring a Patient Sales Consultant / Case Manager for in-person, hands-on patient intake and consultation. You will guide patients from first contact through a tailored care plan, often $3,000–$10,000+, with a clear path to earnings through bonuses.

This four-day, in-person role emphasizes relationship-building, trust, and a patient-first approach. Strong communication and CRM familiarity are valued, with opportunities for growth into clinic operations.

Qualifications

• We prefer a proven track record in consultative or high-ticket sales within healthcare or related services.
• Ability to present and close high-ticket investments ($3,000–$10,000+) with confidence.
• Willingness to learn our clinical model and speak with conviction.

Responsibilities

• Manage the patient relationship from first contact through care plan close.
• Conduct in-person consultations and connect health history to a care plan ($3,000–$10,000+).
• Present investments with patience and build trust, coordinating warm handoffs to clinicians.
• Persistently follow up with prospects to schedule or complete consultations.
• Own your pipeline with transparency and a clear earning path.

Skills

Consultative sales

High-ticket sales

Healthcare experience

Education

Tools

CRM software

Job description

Pay: $55,000–$65,000 base | $75,000–$100,000+ with bonuses

Schedule: Monday–Thursday only, 8:00am–6:00pm (4-day work week)

Location: White Bear Lake, MN | In-person

This is a hands-on, people-first role. If you light up when you're helping someone feel heard — and you also want to be paid like a top performer — keep reading.

Most sales jobs don't mean anything. Most healthcare jobs don't reward performance. This one does both.

North Star Medical is a growing integrated clinic combining chiropractic care, functional medicine, and physical rehabilitation. We're hiring a Patient Sales Consultant / Case Manager to be the first face and voice our new patients meet — the person who sits across from someone in real pain, listens to their story, and helps them say yes to a plan that can actually change their life.

This isn't a call-center sales job. You'll be in the building, in person, every day — greeting patients, sitting with them through intake, hearing their health history, and walking them from "I don't know if this will work for me" to "let's start." The consultation and the close are part of the same conversation: you build genuine trust first, and the commitment follows naturally from that.

WHAT YOU'LL OWN

• The patient relationship, start to finish — you're the first voice patients hear and the person who makes them feel safe telling you about their pain, their frustrations, and what they've already tried.
• In-depth, in-person consultations — reviewing health history, understanding what someone is really struggling with, and connecting it to a care plan ranging from $3,000–$10,000+.
• Compassionate, confident follow-through — presenting and standing behind the investment, working through cost or skepticism with patience rather than pressure, and coordinating warm handoffs to our clinical providers.
• Persistent, caring follow-up — checking back in with prospects who haven't scheduled or finished their consultation yet, because a "not yet" is often just someone who needs a little more support.
• Your own numbers — tracked daily, fully transparent, with a clear path to your earning potential.

WHO YOU ARE

• You genuinely love connecting with people. You're energized by sitting with someone, hearing their story, and helping them feel understood — this is a relationship-first role, not a script-first one.
• You're warm and trustworthy. Patients open up to you about their health, often for the first time, and you make that feel safe.
• You're also a closer. You care about outcomes — for the patient and for your own numbers — and you know how to ask for the commitment without losing the relationship.
• You're comfortable presenting high-ticket investments ($3,000–$10,000+) with confidence, because you believe in what you're offering.
• You're coachable and curious — you want to learn our clinical model deeply so you can speak to it with real conviction, not a memorized pitch.
• You're organized and self-directed, managing your own pipeline without being micromanaged.

Preferred but not required:

• Proven track record in consultative or high-ticket sales (healthcare, wellness, home services, financial services, or similar)
• Experience in a patient-facing or clinical support role (medical assistant, patient coordinator, chiropractic assistant, etc.)
• Familiarity with chiropractic care, functional medicine, or physical rehabilitation
• Experience with CRM or practice management software

WHAT YOU GET

• Competitive base salary ($55K–$65K) with a transparent, uncapped bonus structure — strong performers earn $75K–$100K+
• 4-day work week — Monday through Thursday, every week
• Room to grow — we're expanding and promote from within; this role can lead into clinic operations or leadership
• Access to clinic services for your own health and wellness
• A tight-knit clinical team that genuinely supports each other and the patients we serve
• 401(k) and paid time off