Patient Coordinator (Care Team Assistant)

Imagine Pediatrics, LLC; Tampa (FL); On-site; Full time

Job summary

An innovative, tech-enabled medical group is seeking a Patient Coordinator to provide vital clinical and clerical support in a fast-paced, virtual care environment. This role is essential in ensuring that children with special health care needs receive timely and compassionate care. You will engage with patients, manage communications, and assist in the preparation of medical documentation, all while embodying a commitment to excellence and empathy. Join a team that values trust, innovation, and diverse perspectives, making a real difference in pediatric health care. If you are passionate about improving children's health and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Competitive medical, dental, and vision insurance

Healthcare and Dependent Care FSA

Company-funded HSA

401(k) with 4% match

Employer-paid short and long-term disability

Life insurance 1x annual salary

20 days PTO

10 Company Holidays

2 Floating Holidays

Qualifications

• High school education or equivalent required, with Medical Assistant Certification preferred.
• 2+ years of clinical experience in an ambulatory setting is essential.

Responsibilities

• Provide clinical and clerical support, ensuring quality care in a virtual environment.
• Manage patient communications and prepare necessary documentation for visits.

Skills

Excellent communication skills

Customer service skills

Multi-tasking

Typing skills

Spanish fluency

Education

High-school level education or equivalency

Medical Assistant Certification

2 years clinical experience

Tools

EHRS system

Job description

Patient Coordinator (Care Team Assistant)

Tampa, FL

Who We Are

We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children with special health care needs by breaking down the barriers that stand between families and the quality care their children need.

The primary location of this position is in Tampa, FL.

What You’ll Do

The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will:

• Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions.
• Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner.
• Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record.
• Call patients deemed to be at risk for a “no-show” prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient’s and Imagine’s responsibilities.
• Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters).
• Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population.

What You Bring & How You Qualify

In this role you will need:

• High-school level education or equivalency.
• Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient setting.
• At least 2 years of experience in an ambulatory clinical setting.
• Spanish fluency preferred.
• Demonstrated competency with an EHRS system.
• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced environment.
• Strong typing and computer skills.

What We Offer (Benefits + Perks)

The target hourly rate for this position starts at $21+ per hour in addition to a competitive company benefits package. We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance.
• Healthcare and Dependent Care FSA; Company-funded HSA.
• 401(k) with 4% match, vested 100% from day one.
• Employer-paid short and long-term disability.
• Life insurance 1x annual salary.
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays.

What We Live By

• Children first. We put the best interests of children above all.
• Earn trust. We cherish the trusting relationships we build.
• Innovate today. We refuse to accept the way things have always been done.
• Embrace humanity. We lead with empathy and authenticity.
• One team, diverse perspectives. We work alongside families as one team towards a shared purpose.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives.