Patient Coordinator/Back-up Treatment Coordinator

4M Dental Implant Center; Murrieta (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Commission on TC

Competitive pay

Benefits

Growth opportunities

Job summary

4M Dental Implant Center in Murrieta is seeking a bilingual Front Desk & Backup Treatment Coordinator to ensure an exceptional patient experience from the first phone call to treatment completion.

The ideal candidate will manage front office operations, assist in presenting treatment plans, coordinate with clinical staff, and support billing and insurance processes. This role offers a competitive hourly rate with commissions and opportunities for growth.

Qualifications

• Minimum 2 years of dental front office experience.
• Bilingual in English and Spanish required.
• Knowledge of dental terminology, insurance processes.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in dental practice management software (Dentrix, Eaglesoft, or similar).

Responsibilities

• Greet and welcome patients with professionalism and warmth; manage check-in/check-out processes.
• Schedule and confirm appointments to optimize provider time.
• Answer incoming calls, respond to inquiries, and route calls appropriately.
• Maintain accurate patient records in the practice management system.
• Collect payments, verify insurance, and handle billing inquiries.
• Ensure HIPAA compliance and office confidentiality.
• Review treatment plans and discuss financial options with patients.
• Assist in preparing treatment estimates, insurance breakdowns, and financial arrangements.
• Follow up on pending treatment plans and scheduling.
• Coordinate with clinical staff for timely communication of treatment details.
• Educate patients about procedures, timelines, and expectations.

Skills

Bilingual English/Spanish

Dental front desk experience

Customer service

Communication skills

Tools

Dentrix

Eaglesoft

Job description

Description

4M Dental Implant Center is seeking an organized, detail-oriented, patient-focused Bilingual Dental Front Desk & Backup Treatment Coordinator to join our team in Murrieta. This role is key to ensuring an exceptional patient experience, from the first phone call to the completion of treatment. The ideal candidate will manage front office operations while providing backup support to the Treatment Coordinator in presenting treatment plans and facilitating patient care.

Front Desk Administration:

• Greet and welcome patients with professionalism and warmth.
• Manage check-in and check-out processes efficiently.
• Schedule and confirm patient appointments, ensuring optimal use of provider time.
• Answer incoming calls, respond to inquiries, and route calls appropriately.
• Maintain accurate and up-to-date patient records in the practice management system.
• Collect and post payments, verify insurance, and handle billing inquiries.
• Ensure compliance with HIPAA and office confidentiality standards.
  

Backup Treatment Coordination:

• Support the Treatment Coordinator by reviewing treatment plans and discussing financial options with patients when needed.
• Assist in preparing treatment estimates, insurance breakdowns, and financial arrangements.
• Follow up with patients on pending treatment plans and scheduling.
• Coordinate with clinical staff to ensure accurate and timely communication of treatment details.
• Educate patients about procedures, timelines, and expectations to ensure a positive experience.
  

Team & Office Support:

• Collaborate closely with clinical and administrative teams to ensure smooth daily operations.
• Contribute to a positive, patient-centered, and team-oriented work environment.
• Perform other duties as assigned to support the success of the practice.
  

Requirements

• Bilingual in English and Spanish - Required
• Minimum 2 years of dental front office experience (implant or specialty experience preferred).
• Strong understanding of dental terminology, procedures, and insurance processes.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in dental practice management software (Dentrix, Eaglesoft, or similar).
• Professional appearance and demeanor.

Starting at $26.00 an hour PLUS Commission on TC

Why Join Us?

• Competitive pay and benefits
• Supportive team and professional environment
• Growth and training opportunities
• The chance to make a meaningful impact on patients' lives

4M Dental Implant Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, protected veteran status, or any other status protected by applicable federal, state, or local law.