Patient Coordinator (44719)

Urology Clinics; Frisco (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Urology Clinics is seeking a Patient Coordinator in Frisco to greet patients, verify information, collect payments, and maintain a welcoming lobby. You will work with clinicians and staff to ensure smooth patient flow from check-in through checkout, while handling insurance documents and data entry accurately.

The role requires basic computer skills, familiarity with EMR and scheduling systems, and a professional, patient-focused demeanor.

Qualifications

• High school diploma or equivalent.
• Working knowledge of medical office methods and procedures.
• Basic computer skills and familiarity with EMR, practice management, and scheduling systems.
• Strong verbal, written, and interpersonal skills to communicate with physicians, nurses, patients, co-workers, and hospital staff.
• Ability to multitask and pay close attention to detail.
• Professional appearance and demeanor at all times.

Responsibilities

• Greets patients at front desk, checks them in for appointments, and scans insurance cards.
• Collects co-payments and balances before visits; follows cash-handling procedures.
• Maintains lobby appearance and front desk readiness; supports billing data accuracy.
• Supports with check-out and patient communication; protects HIPAA privacy.
• Coordinates with Clinic Manager and Lead for escalated patient questions.

Skills

Medical office procedures

Customer service

Multitasking

Communication skills

HIPAA compliance

Education

High school diploma

Tools

EMR systems

Practice management software

Scheduling systems

Job description

Patient Coordinator (44719)# Patient Coordinator (44719)Frisco (PGA), 16050 Everwell Ln.Ste.560, Frisco TX, 75033 - Frisco, TX 75033## OverviewCategoryHealth Care## Description## Position Details**Job Title:** Patient Coordinator**Job Code:** PSS02**Department:** Clinical Support Services**Reports To:** Clinic Manager**FLSA Status:** Non-exempt**Job Type:** Full-time## Position SummaryThe Patient Coordinator is the first point of contact for patients at the front desk. This role greets and checks in patients, verifies their information, collects payments before the visit, and keeps the lobby and front office ready for the day. The Patient Coordinator works alongside patients, co-workers, and physicians and steps in wherever help is needed.## Major Duties and Responsibilities**Office Opening and Preparation*** Opens the office each morning: unlocks doors, turns on lights, starts up computers, and prepares the day's paperwork.* Prepares AUA Symptom Score, New Patient, quality measure (MIPS), and Medical History forms.* Prints the next day's charge tickets and confirms all billing spreadsheet data is included.* Keeps front-desk cabinets stocked with daily work supplies.**Patient Check-In and Registration*** Greets every patient on arrival and checks them in for their appointment.* Scans each patient's insurance card and photo ID and uploads them to the patient's chart.* When the Benefits Sheet says \"Scan Card,\" emails the Insurance Verification Representative for that physician.* Has each patient review and sign their demographic sheet to keep information current.* Assists with check-out as needed.**Payment Collection*** Collects co-payments, outstanding balances, and pre-procedure amounts before the patient is seen by the provider.* Follows UCNT cash-handling and end-of-day balancing procedures.**Patient Relations and Teamwork*** Communicates clearly and courteously with patients, co-workers, and providers.* Directs patient complaints or problems to the Patient Coordinator Lead or Clinic Manager.* Maintains a basic understanding of urology-related conditions, diseases, and procedures.* Builds positive working relationships with colleagues, physicians, and other healthcare providers to support quality patient care.* Protects patient privacy at the front desk in line with HIPAA and UCNT policy.**Lobby Appearance*** Keeps the lobby clean, organized, and welcoming throughout the day, and clears trash at day's end.**Other Duties*** Completes special projects assigned by the Clinic Manager or other members of management.* Performs other duties as assigned.## Independent JudgmentWork follows established procedures but calls for independent judgment and discretion. The Patient Coordinator evaluates patient questions and complaints and decides the right course of action, escalating to the Patient Coordinator Lead or Clinic Manager when needed.## Working Conditions* Fast-paced medical office environment with frequent patient interaction.* Schedule may include early openings and coverage at other UCNT locations as needed.## Physical Requirements and ADA StatementThe duties listed above are the essential functions of this position. The physical demands below are representative of those needed to perform them:* Frequently sits, stands, and walks throughout the workday, including moving between the front desk, lobby, and clinic areas.* Uses hands and fingers to type, scan documents, handle paperwork and payments, and operate phones and office equipment.* Speaks and hears clearly in person and by phone to communicate with patients, staff, and providers.* Reads computer screens and printed documents with close vision.* Occasionally reaches, bends, and lifts or carries up to 20 lbs (supplies, paper, files).* Works in a clinical office setting with moderate noise and possible exposure to communicable illness.Urology Clinics of North Texas complies with the Americans with Disabilities Act (ADA) and applicable state law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Applicants or employees who need an accommodation should contact Human Resources.## Qualifications## Qualifications**Required*** High school diploma or equivalent.* Working knowledge of medical office methods and procedures.* Basic computer skills and familiarity with EMR, practice management, and scheduling systems.* Strong verbal, written, and interpersonal skills to communicate with physicians, nurses, patients, co-workers, and hospital staff.* Ability to multitask and pay close attention to detail.* Professional appearance and demeanor at all times.**Preferred*** Prior medical front-office experience.* Experience in a urology or specialty medical practice.