Patient Coordinator (43985)

Urology Clinics Of North Texas; Dallas (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Urology Clinics of North Texas is seeking a Patient Coordinator to warmly greet patients, check them in, and assist staff and physicians as needed. The role focuses on front desk tasks, appointment flow, payments, and ensuring smooth lobby operations.

The ideal candidate will have strong interpersonal skills, professional presentation, and familiarity with medical office procedures and EMR systems. This full-time position requires a high school diploma and a patient-first attitude.

Qualifications

• Must have interpersonal and communication skills to communicate effectively with physicians, staff and patients.
• Must maintain professional appearance and demeanor at all times.
• Must be able to multitask and pay close attention to detail.
• Must have knowledge of medical office methods and procedures.
• Must have basic computer skills and an understanding of EMR/PM/Scheduling.
• Must have a High School Diploma or equivalent.

Responsibilities

• Opens the office every morning, including doors, lights and computers, and prepares paperwork.
• Prepares AUA forms, New Patient, PQRI and Medical History forms.
• Scans insurance cards and driver’s licenses and uploads to patient charts.
• Ensures patient demographic information is current and reviewed.
• Collects co-payments and balances prior to seeing the physician.
• Directs patient questions to Front Desk Supervisor or Office Administrator.
• Prints charge tickets for the next day and verifies billing data.
• Assists with check-out duties as needed.
• Maintains lobby appearance with magazines and tidy condition.
• Performs special projects as assigned and supports management.

Skills

Interpersonal skills

Professional appearance

Multitasking and attention to detail

Medical office procedures knowledge

EMR/PM/Scheduling computer systems

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: 221 W. Colorado Blvd Ste 443, Dallas, TX 75208 - Dallas, TX 75208

Job Category: Health Care

Urology Clinics of North Texas is currently needing a Patient Coordinator. The Patient Coordinator at check in is responsible for greeting the patient upon entrance to the office and checking the patient in for his/her appointment. The employee should be willing to assist the patient, co-workers, and physicians as needed.

MAJOR JOB DUTIES AND RESPONSIBILITIES

• Opens the office every morning (to include unlocking the doors, turning on the lights, starting up the computers, preparing paperwork)


• Prepares AUA’s, New Patient, PQRI, and Medical History Forms.


• Scans patient’s insurance card and driver’s license and uploads to the patients chart. If the Benefits Sheet states “Scan Card” the employee is to email the Insurance Verification Representative for that physician.


• Responsible for having each patient review and sign his/her demographic sheet to ensure all information is up to date.


• Responsible for collecting co-payments, balances and large amounts prior to patient being seen by physician.


• Directs patient complaints or problems to the attention of the Front Desk Supervisor or Office Administrator.


• Prints off charge tickets for the next day and ensures all data from billing spreadsheets are on the charge tickets.


• Assists with check-out duties when necessary.


• Ensures all cabinets are stocked with daily work items.


• Performs other tasks and duties as may be added from time to time.


• Performs special projects as assigned by the administrator, supervisor, or other members of management.


• Makes every effort to maintain a basic understanding of urology-related conditions, diseases and procedures.


• Utilizes good communication skills during interactions with patients and co-workers.


• Achieves and maintains positive working relationships and rapport with colleagues, physicians, employees, and other health care providers to ensure quality delivery and promotion of health care.

Responsible for lobby appearance. The lobby is expected to appear tidy at all times. The front desk employee should ensure there is always an assortment of magazines and newspapers in the lobby for patients to read. All magazines should be placed on the magazine rack/tables and garbage disposed of at the end of the day.

INDEPENDENT JUDGMENT

Work is performed in accordance with established procedures and by using independent judgment and discretion. The Front Desk employee is expected to analyze any patient questions and/or complaints and determine proper courses of action to take.

Qualifications

• Must have interpersonal skills as well as verbal and written communication skills necessary to communicate effectively with physicians, nurses, patients, co-workers, hospital staff and others.


• Must maintain professional appearance and demeanor at all times.


• Must have the ability to multitask and pay close attention to detail.


• Must have the knowledge of medical office methods and procedures.


• Must have basic computer skills and an understanding of the practice’s computer system. (EMR/PM/Scheduling)


• Must have a High School Diploma or equivalent

Job Type: Full-time