Bilingual Patient Coordinator

Urology-Clinics-of-North-Texas; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Urology Clinics of North Texas is seeking a Patient Coordinator to greet patients, check them in, and support the front desk with daily tasks in a busy urology clinic.

The role requires bilingual English/Spanish skills, strong interpersonal and written communication, multitasking, and a professional appearance while handling EMR/PM scheduling and patient payments accurately in a HIPAA-conscious environment.

Qualifications

• Bilingual English/Spanish required.
• Interpersonal and written communication with physicians, nurses, patients, and staff.
• Maintain professional appearance and demeanor at all times.
• Ability to multitask and pay close attention to detail.
• Knowledge of medical office methods and procedures.
• Basic computer skills and understanding of EMR/PM/Scheduling.

Responsibilities

• Opens the office each morning and checks in patients.
• Greet patients and assist front desk as needed.
• Scan/verify insurance information and upload to charts.
• Collect co-payments and balances prior to visits.
• Direct patient questions to the Front Desk Supervisor.
• Print charge tickets and ensure billing data accuracy.
• Assist with check-out duties when necessary.
• Maintain tidy lobby with magazines and newspapers.
• Perform other tasks or special projects as assigned.

Skills

Bilingual English/Spanish

Interpersonal skills

Verbal and written communication

Multitasking

Attention to detail

Professional appearance

General office etiquette

Education

High School Diploma or equivalent

Tools

EMR/PM/Scheduling

Basic computer skills

Job description

Urology Clinics of North Texas is currently needing a Patient Coordinator. The Patient Coordinator at check in is responsible for greeting the patient upon entrance to the office and checking the patient in for his/her appointment. The employee should be willing to assist the patient, co-workers, and physicians as needed.MAJOR JOB DUTIES AND RESPONSIBILITIESOpens the office every morning (to include unlocking the doors, turning on the lights, starting up the computers, preparing paperwork)Prepares AUA’s, New Patient, PQRI, and Medical History Forms.Scans patient’s insurance card and driver’s license and uploads to the patients chart. If the Benefits Sheet states “Scan Card” the employee is to email the Insurance Verification Representative for that physician.Responsible for having each patient review and sign his/her demographic sheet to ensure all information is up to date.Responsible for collecting co-payments, balances and large amounts prior to patient being seen by physician.Directs patient complaints or problems to the attention of the Front Desk Supervisor or Office Administrator.Prints off charge tickets for the next day and ensures all data from billing spreadsheets are on the charge tickets.Assists with check-out duties when necessary.Ensures all cabinets are stocked with daily work items.Performs other tasks and duties as may be added from time to time.Performs special projects as assigned by the administrator, supervisor, or other members of management.Maintains a basic understanding of urology-related conditions, diseases and procedures.Utilizes good communication skills during interactions with patients and co-workers.Achieves and maintains positive working relationships and rapport with colleagues, physicians, employees, and other health care providers to ensure quality delivery and promotion of health care.Responsible for lobby appearance. The lobby is expected to appear tidy at all times. The front desk employee should ensure there is always an assortment of magazines and newspapers in the lobby for patients to read. All magazines should be placed on the magazine rack/tables and garbage disposed of at the end of the day.INDEPENDENT JUDGMENTWork is performed in accordance with established procedures and by using independent judgment and discretion. The Front Desk employee is expected to analyze any patient questions and/or complaints and determine proper courses of action to take.ESSENTIAL SKILLS, BODIES OF KNOWLEDGE, AND ABILITIES THAT ARE REQUIRED FOR THE POSITIONBilingual: English/SpanishMust have interpersonal skills as well as verbal and written communication skills necessary to communicate effectively with physicians, nurses, patients, co-workers, hospital staff and others.Must maintain professional appearance and demeanor at all times.Must have the ability to multitask and pay close attention to detail.Must have the knowledge of medical office methods and procedures.Must have basic computer skills and an understanding of the practice’s computer system. (EMR/PM/Scheduling)Must have a High School Diploma or equivalentJob Type: Full-time