Patient Coordinator

Great Expressions Dental Centers; Woodhaven (MI); On-site; USD 35,000 - 44,000; Full time

Job summary

Great Expressions Dental Centers in Michigan is seeking a Patient Coordinator to be the first point of contact for patients visiting or calling the office. You will greet patients, schedule appointments, and manage patient records, ensuring accuracy and privacy.

In this role, you will handle insurance questions, collect co-pays, and coordinate with hygienists, assistants, and dentists to maintain a smooth patient flow and exceptional service. A friendly, professional demeanor is essential.

Qualifications

• 1–3 years of receptionist or customer service experience, preferably in healthcare.
• High school diploma or equivalent; healthcare certification is a plus.

Responsibilities

• Greet patients and provide a warm welcome.
• Schedule and confirm appointments with patients and staff.
• Manage patient records in the practice management system.
• Verify and update patient insurance information.
• Collect co-pays and payments; process insurance claims.
• Assist with general administrative tasks and reception area upkeep.

Skills

Customer service

Receptionist experience

Communication

Education

High school diploma

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

About GEDC…

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team.

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GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.