Patient Coordinator

Great Expressions Dental Centers; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Great Expressions Dental Centers seeks a Patient Coordinator to be the first point of contact for patients. You will greet visitors, schedule appointments, and manage patient records to ensure a smooth experience.

In this role you will coordinate with dental staff to optimize calendar flow, handle insurance information and payments, and maintain confidentiality while delivering friendly service to patients and families.

Qualifications

• 1–3 years of receptionist or customer service experience.
• Experience in healthcare or dental settings is a plus.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and provide a warm, professional welcome.
• Maintain a comfortable waiting area and courteous demeanor.
• Schedule appointments according to staff availability and patient preferences.
• Confirm and remind patients about upcoming appointments via phone or other channels.
• Coordinate with dental staff to optimize the calendar and patient flow.
• Collect and update patient information and medical history accurately.
• Create and maintain patient records in the practice management system.
• Ensure confidentiality and privacy of patient records.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments.
• Process insurance claims and liaise with providers as needed.
• Answer patient inquiries regarding services, availability, and policies.
• Provide pre-appointment instructions and required paperwork.
• Keep reception area clean and organized and support smooth operations.
• Communicate with hygienists, assistants, and dentists about arrivals or changes.

Skills

Customer service

Front desk

Healthcare experience

Education

High school diploma or equivalent

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• 1-3 years of Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.