Patient Coordinator

Great Expressions Dental Centers; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator at our Jacksonville office to be the first point of contact for patients. You will greet visitors, schedule appointments, manage records, and handle administrative tasks to keep the practice running smoothly.

This role emphasizes excellent patient service, accurate data handling, and teamwork with hygienists, assistants, and dentists to ensure a positive patient experience in a busy dental office.

Qualifications

• High school diploma or equivalent is required.
• Experience as a receptionist or in healthcare customer service preferred.
• Excellent interpersonal and communication abilities with patients and staff.
• Proficient with dental practice management software and common office tools.
• Strong organization and attention to detail in busy environments.
• Knowledge of dental terminology and insurance processes is a plus.

Responsibilities

• Greet patients warmly and manage front-desk interactions.
• Schedule appointments and coordinate with dental staff.
• Maintain patient records and confidentiality per privacy rules.
• Verify insurance and process co-pays and payments.
• Handle inquiries via phone, email, or in person.
• Prepare patients with forms and pre-appointment instructions.
• Maintain reception area cleanliness and smooth patient flow.
• Collaborate with hygienists, assistants, and dentists on arrivals and changes.

Skills

Interpersonal skills

Customer service

Organizational

Multitasking

Communication

Education

High school diploma

Tools

Dental PM software

MS Office

Email systems

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.