Patient Coordinator

Great Expressions Dental Centers; Union (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions Dental Centers in New Jersey is seeking a Patient Coordinator to be the first contact for patients arriving or calling the office. You will deliver outstanding service by greeting patients, scheduling appointments, and maintaining accurate records.

You will coordinate with hygienists and dentists, verify insurance, handle payments, and support a smooth patient flow while protecting privacy.

Qualifications

• 1–3 years of proven receptionist or customer service experience in a dental office.
• High school diploma or equivalent; healthcare administration knowledge is a plus.
• Strong communication and organizational skills.

Responsibilities

• Greet patients warmly as they arrive and provide a welcoming reception.
• Schedule and confirm appointments, coordinating with dental staff.
• Maintain accurate patient records and ensure privacy compliance.
• Verify insurance information and collect co-pays/deductibles.
• Process insurance claims and handle billing inquiries with providers.
• Answer inquiries by phone/email and guide patients on forms and policies.
• Maintain tidy reception area and support smooth patient flow.

Skills

Customer service

Education

High school diploma or equivalent

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• 1-3 years of proven experience as a receptionist or in a customer service role in a dental office
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

If you are passionate about dental care and have a strong desire to contribute to a patient\'s oral health journey, we invite you to apply for the Patient Coordinator position. Join our team and help us create beautiful smiles and provide exceptional dental care. To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role.

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GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.