Patient Coordinator

The Vascular Experts; Watertown (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k)

Tuition reimbursement for full-time &/

Job summary

The Vascular Experts in Watertown, CT is seeking a Patient Coordinator / Medical Assistant to support clinical and administrative front desk operations. This role focuses on delivering high-quality patient service, coordinating patient flow, and assisting providers with clinical duties in a fast-paced medical practice.

The ideal candidate is organized, professional, and capable of multitasking while maintaining patient care and customer service.

Qualifications

• The incumbent must possess a minimum education of a High School Diploma (or GED) with a minimum of 1 year of medical office and customer service experience. Working knowledge of Microsoft, data entry and other business office system is preferred.

Responsibilities

• Opens the office on time and ensures front desk readiness.
• Greet patients and visitors and collect needed information.
• Check in patients and collect copays at visits per insurance plan.
• Receive payments and reconcile daily deposits.
• Maintain a neat front office and waiting area.
• Schedule patients efficiently for appointments.
• Scan and file patient paperwork in the EMR and communicate via email.
• Provide daily confirmation of upcoming appointments.
• Prepare medical records requests from patients and attorneys.
• Handle copies, faxes and shredding as needed.
• Monitor and order front desk office supplies.
• Check out patients and schedule follow-ups or tests.
• Verify insurance eligibility and obtain referrals.
• Triage phone calls and messages; manage patient flow.
• Arrange patient transportation when needed.
• Maintain OSHA safety and HIPAA confidentiality.

Skills

Customer service

Interpersonal skills

Communication

Organization

Travel to multiple locations

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Title: Patient Coordinator / Medical Assistant

Reports To: Office Manager

Location(s): The Vascular Experts - Watertown

Schedule: Full Time and Monday-Friday

Position Summary

The Patient Coordinator / Medical Assistant serves as a key member of the practice team by supporting both clinical and administrative front desk operations. This role is responsible for delivering exceptional patient service, coordinating patient flow, assisting providers with clinical duties, and ensuring efficient day-to-day office operations in a fast-paced medical practice. The ideal candidate is organized, professional, compassionate, and able to multitask while maintaining a high level of patient care and customer service.

• Opens the office at the designated time each day and ensures the readiness of the reception area, and that the front desk activities are fully operational.
• Politely greet and identify patients and visitors as they enter the office and obtain additional patient information as needed. Communicate unexpected delays when necessary.
• Checks in patients and collects copays at time of office visits in accordance with the patient’s insurance plan.
• Receive payments from patients for services rendered and reconcile daily deposits.
• Maintains a neat and organized front office and waiting room.
• Schedule patients for appointments in an efficient and productive manner.
• Manage and scan patient paperwork into the appropriate sections within the patient chart along with timely communication using the EMR and email.
• Provide daily confirmation of upcoming patient appointments.
• Prepare medical records requests received from patients and attorneys.
• Make copies, fax documents, and shred documents as needed throughout the day.
• Monitor and order inventory office supplies and items needed for front desk operation.
• Checks out patient at the conclusion of their appointment(s) including the scheduling of any follow up appointments and/or testing.
• Verify patient insurance eligibility and obtain both insurance and PCP referrals.
• Triage phone calls and messages.
• Manage and track patient flow through the office.
• Arrange and assist with scheduling patient transportation.
• Maintains consistent office safety adhering to OSHA guidelines and maintains patient confidentiality in compliance with HIPAA regulations.
• Perform other related duties as assigned by a Manager or other authorized TVE executive.

Qualifications

The incumbent must possess a minimum education of a High School Diploma (or GED) with a minimum of 1 year of medical office and customer service experience. Working knowledge of Microsoft, data entry and other business office system is preferred.

Skills

Patient Coordinator must consistently demonstrate superior customer service, interpersonal and communication skills to interact effectively with physicians, staff, visitors, patients and family members. Must be highly organized with exceptional attention to details. Incumbent must be able to travel to multiple office locations if requested.

• 401(k)
• Tuition reimbursement for full-time and part-time employees