Patient Coordinator

Great Expressions; United States; Remote; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Great Expressions invites a friendly Patient Coordinator to greet and assist patients at our dental practice in the United States. You will manage appointments, collect patient information, and maintain accurate records in the practice management system.

You will coordinate with hygienists and dentists, verify insurance details, process co-pays, and respond to patient inquiries. A strong service mindset and familiarity with dental terminology will help ensure a smooth patient experience.

Qualifikationen

• High school diploma or equivalent is required.
• Experience as a receptionist or in a customer service role in healthcare is preferred.
• Strong interpersonal and communication skills with patients and staff.
• Proficiency in dental software and general office applications.
• Ability to organize tasks and manage multiple priorities.
• Knowledge of dental terminology and insurance processes is desirable.

Aufgaben

• Welcome patients warmly and ensure a friendly reception area.
• Schedule and coordinate appointments with staff availability.
• Manage patient records and ensure confidentiality.
• Verify and update insurance information.
• Collect co-pays and handle financial transactions.
• Answer inquiries by phone, email, or in person.
• Assist with patient flow and communication with dental team.
• Maintain tidy reception and assist with forms and paperwork.

Kenntnisse

Interpersonal communication

Customer service

Multitasking

Organizational skills

Attention to detail

Knowledge of dental terminology

Ausbildung

High school diploma or equivalent

Healthcare administration certification (a plus)

Tools

Dental practice management software

MS Office

Email and scheduling systems

Jobbeschreibung

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.