Patient Coordinator

Great Expressions; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to greet patients, schedule appointments, manage records, and support day-to-day administrative tasks for a smooth dental practice.

You will deliver exceptional customer service, verify insurance, collect payments, and coordinate with hygienists and dentists to ensure a positive patient experience.

This on-site role requires strong communication, attention to privacy, and teamwork in a fast-paced front desk environment.

Qualifications

• 1-3 years of experience as a receptionist or in customer service within a dental office.
• High school diploma or equivalent; higher education in healthcare is a plus.
• Strong communication and organizational skills.

Responsibilities

• Greet patients as they arrive and create a warm, welcoming atmosphere.
• Schedule appointments considering staff availability and patient preferences.
• Maintain patient records and ensure accurate data entry in the practice management system.
• Verify and update patient insurance information for billing.
• Collect co-pays and other payments; coordinate with billing staff as needed.
• Process insurance claims and respond to billing inquiries.
• Communicate appointment details and pre-visit instructions to patients.
• Maintain reception area cleanliness and professional appearance.
• Collaborate with hygienists, assistants, and dentists to optimize patient flow.

Skills

Receptionist experience

Customer service

Communication skills

Education

High school diploma

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• 1-3 years of proven experience as a receptionist or in a customer service role, in a dental office
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.