Patient Coordinator

Akumin; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in outpatient care is seeking a Patient Coordinator to enhance patient experience through effective documentation, customer service, and support. This role involves multitasking across various patient-related tasks while ensuring compliance with regulations. Join Akumin to contribute to improved healthcare outcomes.

Qualifications

• High School Diploma required.
• CPR Certification preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Assist patients with registration and documentation.
• Verify insurance coverage and collect payments.
• Provide patient care instructions pre and post-procedure.

Skills

Organizational skills

Multi-tasking skills

Basic knowledge of computer applications

Customer service

Bilingual (Spanish)

Education

High School Diploma or equivalent

CPR Certification

Job description

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. They ensure documentation and patient records are prepared and organized, and that patients have a clear understanding of what to expect during and after their appointment.

Specific duties include, but are not limited to:

1. Greeting and assisting patients, customers, and visitors in person and over the phone.
2. Performing patient registration in various systems.
3. Answering all phone calls in a professional and courteous manner.
4. Collecting monies for time-of-service patient responsibility, if applicable.
5. Verifying insurance coverage and obtaining prior authorization, if necessary.
6. Performing preliminary screening of patients prior to procedures, including medical history review, if required.
7. Transporting patients to/from the exam room.
8. Assisting in patient transfer on/off the exam table.
9. Providing preliminary and post-procedure instructions to patients.
10. Maintaining a clean and organized work area and ordering supplies as needed.
11. Ensuring accuracy of patient records and documentation, including scheduling and insurance verification.
12. Preparing medical records for physicians, patients, and customers.
13. Documenting patient visits accurately in electronic systems and on written documents.
14. Assisting clinical staff with documentation and image delivery.
15. Performing all duties in compliance with HIPAA regulations.
16. Performing other duties as assigned.

Position Requirements:

• High School Diploma or equivalent required.
• CPR Certification required prior to hire for Mobile Radiology and Oncology; CPR certification is a plus for Fixed Radiology.
• Valid state driver’s license required, as applicable.
• Ability to work at multiple locations and travel locally.
• Strong organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• COVID-19 vaccination may be a condition of employment.
• Pre-employment background check and drug screening required.

Preferred Qualifications:

• Six months of customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Physical Requirements:

• Exposed to outside weather conditions during patient transport on mobile units.
• May be exposed to magnetic fields, radioactive materials, blood, body fluids, infectious diseases, noise, and travel.
• More than 50% of the time: sit, stand, walk; repetitive movements; communicate effectively.
• Less than 50% of the time: stoop, kneel, crawl, climb, lift/move non-ambulatory patients.

Residents in CA, WA, Jersey City, NJ, NY, and CO can view pay range information here.

Akumin is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity/expression, veteran status, or disability.

Why Work With Us?

Join Akumin to advance your career in outpatient care with access to cutting-edge technology, a supportive environment, and opportunities for growth. Contribute to improving healthcare outcomes and shaping the future of healthcare services.

Connect With Us!

Introduce yourself to our recruiters for potential opportunities.

About Us

We provide top-quality outpatient radiology and oncology services nationwide, including diagnostic imaging, radiation therapy, and personalized care, collaborating with healthcare providers to improve patient outcomes and community health.