Patient Coordinator

Oral Surgery Partners; Summerville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

HSA eligibility

Life, AD&D, LTD coverage

401(k) with company match

Paid time off

Paid holidays

Job summary

Oral Surgery Partners in Summerville, SC is seeking a Patient Coordinator to manage patient flow, front-desk duties, and administrative support in a busy practice.

You will greet patients, check in/out, answer calls, schedule appointments, manage records in the EHR, coordinate referrals, and handle billing and insurance verification.

The role requires strong organization, excellent communication, HIPAA compliance, and a patient-centered approach; teamwork is essential in delivering quality care.

Qualifications

• High school diploma required.
• Experience in healthcare setting preferred.
• Proficiency with EHR and office software.
• Knowledge of HIPAA and healthcare regulations.

Responsibilities

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.
• Maintain and update patient records in the EHR system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Skills

Interpersonal skills

Organizational skills

Communication

Teamwork

Education

High school diploma

Tools

EHR systems

Job description

Office Hours

• Monday: 8:00am - 5:00pm
• Tuesday: 8:00am - 5:00pm
• Thursday: 8:00am - 5:00pm
• Friday: 8:00am - 1:00pm
• Saturday: Closed
• Sunday: Closed

Position Purpose

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support:

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.

Administrative Duties:

• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Communication and Coordination:

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

Customer Service:

• Always maintain a high standard of customer service and professionalism.
• Address patient complaints and escalates issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

Compliance and Confidentiality:

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education:

• High school diploma or equivalency, required.

Experience:

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient-centered approach.
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

Benefits

• Medical, Dental, and Vision Insurance plans for full-time employees.
• Two of the three medical plans include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance.
• Voluntary Short-Term Disability Insurance.
• Dependent Care Flexible Spending Account (FSA).
• 401(k) retirement plan starting with first paycheck.
• Employer 401(k) contribution and Profit Sharing after six months.
• Paid time off (PTO) and 8 paid holidays.

Disclaimer

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Equal Employment Opportunity

As set forth in Oral Surgery Partners’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We invite applicants to share their demographic background for the purpose of identifying areas of improvement in our hiring process. Voluntary self-identification is available, and information provided will be confidential and will not be used in hiring decisions.