Patient Coordinator

Oral Surgery Partners; Kingsport (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSAs with selected plans

Company-paid Life, AD&D, LTD

Voluntary Life and AD&D for you and a1

Voluntary Short-Term Disability

Dependent Care FSA

401(k) with employer contribution

Paid time off and 8 holidays

Job summary

Associated Oral & Implant Surgeons in Kingsport, TN seeks a Patient Coordinator to ensure smooth patient flow and coordination. You will interact with patients, support administrative tasks, and work with clinical staff to deliver quality care.

The role emphasizes strong organizational skills, communication, and a patient-centered approach in a fast-paced dental practice environment.

Qualifications

• High school diploma or equivalency required.
• Previous healthcare experience in patient coordination or administrative roles is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of regulations and compliance requirements in healthcare.

Responsibilities

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and reschedule follow-ups.
• Maintain and update patient records in the EHR system.
• Coordinate referrals, tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including co-pays and balances.
• Prepare and manage patient forms and documentation.
• Serve as a liaison between patients, providers, and staff.
• Communicate with clinical staff to meet patient needs.
• Facilitate communication regarding care plans and instructions.
• Maintain high standards of customer service and professionalism.
• Address patient complaints and escalate issues when needed.
• Create a positive and supportive environment for patients and families.
• Adhere to HIPAA and privacy laws; protect confidentiality.

Skills

Organizational skills

Interpersonal communication

Attention to detail

Teamwork

Multitasking

Education

High school diploma

Tools

EHR systems

Job description

Title: Patient Coordinator

Practice: Associated Oral & Implant Surgeons

Location: Kingsport, TN

Hours:

• Monday:8:00 AM - 4:00 PM
• Tuesday:8:00 AM - 4:00 PM
• Wednesday: 8:00 AM - 4:00 PM
• Thursday: 8:00 AM - 4:00 PM
• Friday: 8:00 AM - 1:00 PM
• Saturday: Closed
• Sunday: Closed

Position Purpose

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.

Administrative Duties

• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow-up appointments.
• Verify patient insurance information and manage prior authorization processes.
• Handle billing and payment processes, including collection of co-pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Communication and Coordination

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

Customer Service

• Always maintain a high standard of customer service and professionalism.
• Address patient complaints and elevate issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

Compliance and Confidentiality

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education

• High school diploma or equivalency required

Experience

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable
• Proficiency in using electronic health record (EHR) systems and other office software
• Knowledge of relevant regulations and compliance requirements in healthcare

Performance Requirements

• Strong organizational skills and the ability to manage multiple tasks concurrently
• Excellent interpersonal and communication skills, with a patient-centered approach
• Approachable, professional demeanor
• Detail-oriented and thorough in task execution
• Ability to work well under pressure in a fast-paced environment
• Team player with excellent collaboration skills

What we do for you

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.