Patient Coordinator

Oral Surgery Partners; Jenkintown (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

Oral Surgery Partners is seeking a Patient Coordinator for its Jenkintown location. The role involves smooth patient flow, administrative support, and collaboration with clinical teams. Ideal candidates should have patient coordination experience and strong organizational skills.

Responsibilities include greeting patients, maintaining records, scheduling appointments, and ensuring compliance with healthcare regulations.

This position is essential for delivering excellent patient care and requires good communication and customer service skills.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in a healthcare setting preferred, especially in patient coordination.
• Proficient in electronic health record systems and office software.

Responsibilities

• Ensure smooth patient flow and coordination.
• Greet patients and assist with check-in/check-out.
• Maintain and update patient records in EHR.

Skills

Organisational skills

Interpersonal skills

Communication skills

Detail-oriented

Education

High school diploma or equivalent

Tools

Electronic health record (EHR) systems

Job description

Title: Patient Coordinator
Practice: Flagship Oral, Facial, and Dental Implant
Location: Warminster, Pennsylvania
Work Schedule: Monday 8:00 am – 4:00 pm; Tuesday 8:00 am – 4:00 pm; Thursday 8:00 am – 4:00 pm; Friday 8:00 am – 4:00 pm; Saturday Closed; Sunday Closed. Candidate may have varied weekly hours and occasional Saturdays. Must be willing to travel to all four locations: Warminster, Fort Washington, Jenkintown, Langhorne.

Position Purpose

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support

• Greet and welcome patients upon arrival.
• Assist patients with check‑in and check‑out processes.
• Provide information on clinic policies, procedures, and services.
• Answer patient phone calls and address inquiries promptly and professionally.
• Schedule and confirm patient appointments, ensuring optimal appointment utilization.
• Monitor schedules for patient cancellations and follow‑up with patients that need to reschedule.

Administrative Duties

• Maintain and update patient records in the electronic health record (EHR) system.
• Coordinate referrals, diagnostic tests, and follow‑up appointments.
• Verify patient insurance information and manage prior authorisation processes.
• Handle billing and payment processes, including collection of co‑pays and outstanding balances.
• Prepare and manage patient forms and documentation.
• Other duties as assigned by the practice administrator.

Communication and Coordination

• Serve as a liaison between patients, healthcare providers, and other staff members.
• Communicate effectively with clinical staff to ensure patient needs are met.
• Facilitate communication regarding patient care plans and instructions.

Customer Service

• Always maintain a high standard of customer service and professionalism.
• Address patient complaints and **escalate** issues to management when necessary.
• Strive to create a positive and supportive environment for patients and their families.

Compliance and Confidentiality

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education:

• High school diploma or equivalency, required.

Experience:

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• Strong organisational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient‑centred approach.
• Detail‑oriented and thorough in task execution.
• Ability to work well under pressure in a fast‑paced environment.
• Team player with excellent collaboration skills.

Disclaimer

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organisational needs as necessary.

As set forth in Oral Surgery Partners’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.