Patient Coordinator

Oral Surgery Partners; Fairfax (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer contribution

Paid time off and holidays

Job summary

Oral Surgery Partners is seeking a dedicated Patient Coordinator to join their Northern Virginia Surgery Centers team in Fairfax, VA. This pivotal role involves ensuring an efficient patient flow, interacting directly with patients, and providing essential administrative support while collaborating closely with clinical staff to enhance patient care.

The ideal candidate will possess strong organizational and communication skills, a high school diploma or equivalent, and previous experience in a healthcare environment. Benefits include comprehensive insurance packages, retirement savings contributions, paid time off, and more.

Qualifications

• High school diploma or equivalency is required.
• Previous experience in a healthcare setting is highly desirable.
• Proficiency in using EHR systems and other office software.

Responsibilities

• Greet and welcome patients upon arrival.
• Assist patients with check-in and check-out processes.
• Maintain and update patient records in the EHR system.
• Coordinate referrals and follow-up appointments.
• Serve as a liaison between patients and healthcare providers.

Skills

Customer service

Communication

Organization

Interpersonal skills

Education

High school diploma or equivalency

Tools

Electronic Health Record (EHR) systems

Office software

Job description

Title: Patient Coordinator

Practice: Northern Virginia Surgery Centers

Location: Fairfax, VA

Position Purpose

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

• Patient Interaction and Support
  • Greet and welcome patients upon arrival.
  • Assist patients with check‑in and check‑out processes.
  • Provide information on clinic policies, procedures, and services.
  • Answer patient phone calls and address inquiries promptly and professionally.
  • Schedule and confirm patient appointments, ensuring optimal appointment utilization.
  • Monitor schedules for patient cancellations and follow‑up with patients that need to reschedule.
• Administrative Duties
  • Maintain and update patient records in the electronic health record (EHR) system.
  • Coordinate referrals, diagnostic tests, and follow‑up appointments.
  • Verify patient insurance information and manage prior authorization processes.
  • Handle billing and payment processes, including collection of co‑pays and outstanding balances.
  • Prepare and manage patient forms and documentation.
  • Other duties as assigned by the practice administrator.
• Communication and Coordination
  • Serve as a liaison between patients, healthcare providers, and other staff members.
  • Communicate effectively with clinical staff to ensure patient needs are met.
  • Facilitate communication regarding patient care plans and instructions.
• Customer Service
  • Always maintain a high standard of customer service and professionalism.
  • Address patient complaints and elevate issues to management when necessary.
  • Strive to create a positive and supportive environment for patients and their families.
• Compliance and Confidentiality
  • Adhere to all healthcare regulations and privacy laws, including HIPAA.
  • Ensure patient confidentiality and security of sensitive information.
  • Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

• Education
  • High school diploma or equivalency, required.
• Experience
  • Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
  • Proficiency in using electronic health record (EHR) systems and other office software.
  • Knowledge of relevant regulations and compliance requirements in healthcare.
• Performance Requirements
  • Strong organizational skills and the ability to manage multiple tasks concurrently.
  • Excellent interpersonal and communication skills, with a patient‑centered approach.
  • Detail‑oriented and thorough in task execution.
  • Ability to work well under pressure in a fast‑paced environment.
  • Team player with excellent collaboration skills.

Benefits

• Medical, Dental, and Vision Insurance plans to full‑time employees.
• Two of the three medical plans offer Health Savings Account (HSA) eligibility.
• Company‑paid Life, AD&D and Long‑Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for employee and family.
• Voluntary Short‑Term Disability Insurance available.
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediate retirement savings through 401(k) beginning with first paycheck.
• Employer 401(k) contribution and profit sharing after six months of employment.
• PTO and eight paid holidays for full‑time employees.

DISCLAIMER: The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

As set forth in Oral Surgery Partners’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.