Patient Coordinator

Capitol Imaging Services; Spring (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in patient care is seeking a Patient Coordinator who will be the initial contact for patients. This role involves managing patient information, coordinating with medical staff, and ensuring a smooth registration process. The ideal candidate will have excellent communication skills and a high school diploma. Competitive salary and benefits are offered.

Benefits

Life insurance

Short-term disability insurance

Medical

Dental

Vision

401 (K) with company match

Paid time off

Paid holidays

Qualifications

• Experience preferred but not required.

Responsibilities

• Manage patient demographic and insurance information.
• Collect payments and verify insurance eligibility.
• Coordinate with radiologists regarding patient exams.

Skills

Communication

Bilingual

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Coordinator role at Capitol Imaging Services

Capitol Imaging Services LLC., has been in business since 1973. Our commitment to quality care and patient satisfaction means every member of our staff plays a vital role in a patient's journey toward healing.

The Patient Coordinator is typically the initial contact a patient has with CIS.

We Offer Competitive Salary And Benefits Including:

• Company provided life insurance, Short-term disability insurance
• Additional optional employee, dependent and spouse Life and AD & D insurance
• Medical
• Dental
• Vision
• 401 (K) With company match
• PTO - paid time off
• Paid holidays

Essential Duties:

1. Manage all phases of the patient encounter by properly entering and/or verifying patient demographic and insurance information in Source Rad. Demonstrate courtesy and respect towards all patients and visitors before, during, and after the registration process is complete.
2. Verify all written orders against scheduled procedures and obtain patient signatures on required forms. Contact referring physician offices to obtain orders if not available at the time of service.
3. Scan physician orders, insurance cards, driver’s license, release of medical information form, and HIPAA privacy form into VI, making them part of the patient’s permanent record.
4. Collect all payments, co-pays, and deductibles prior to services being rendered. Contact Patient Relations for payment arrangements if needed.
5. Properly schedule and register walk-in or add-on patients in SourceRad. Record notes regarding patient arrival times, order status, and insurance information.
6. Demonstrate knowledge of various payment types, verify benefit eligibilities, and ensure authorization numbers and claim forms are obtained before procedures.
7. Check fax machine routinely for pending orders, file them appropriately, or attach to registration if the exam is on the same day.
8. Coordinate with radiologists and all modalities regarding scheduling and registration of patient exams. Notify technologists when patients are ready for testing.
9. Record changes (date, status code) for canceled/rescheduled appointments, and mail no-show/cancellation notices to referring physicians.
10. Maintain knowledge of insurance procedures, including plan requirements, and ensure all necessary authorizations are obtained before exams.
11. Update patient information in the system as needed (address, phone, insurance, etc.).
12. Take initiative in learning all job functions and assist co-workers when possible.
13. Perform medical records requests as needed.

Performance Requirements:

• Answer phones, balance figures, input data, maintain files, logs, patient charts, research information, and schedule appointments.
• Operate office equipment such as adding machines, calculators, fax, computer, and photocopier.
• Excellent verbal and written communication skills.
• Maintain a professional and courteous demeanor.
• Bi-lingual skills are a plus.

Education:

• High school diploma or equivalent.

Experience & License:

• Experience preferred but not required.

Physical Demands:

• Mostly sedentary work with moderate physical effort (lifting/carrying up to 25 lbs).
• Occasional standing, walking, reaching, stooping, bending, kneeling, crouching.