Patient Coordinator

CHOICE Healthcare Services; Aurora (CO); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Wellbeing support

Growth opportunities

Leadership support

Team events

Comprehensive benefits

Job summary

CHOICE Healthcare Services is seeking a Patient Coordinator (Front Office Receptionist) to manage check-in/check-out, scheduling, and patient communications in our Colorado front office. The role supports smooth daily operations and requires professional patient interaction and attention to detail.

The ideal candidate has a high school diploma and 6+ months of healthcare front office experience, with Spanish bilingual ability preferred to serve diverse families in our clinics.

Qualifications

• High school diploma or equivalent.
• 6+ months of healthcare/dental front office experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Collect and process payments.
• Check-in and check-out patients; verify information on file.
• Schedule treatment and recall appointments; confirm bookings.
• Answer phone calls and respond to inquiries throughout the day.
• Process no-show reports and update patient records.
• Enter NPP data and manage daily sign-in sheet.
• Maintain attendance and collaborate with team effectively.

Skills

Front desk reception

Customer service

Spanish bilingual

Education

High school diploma or equivalent

Job description

Summary

The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Collect and process payments
• When we receive authorizations back in the mail imports and calls parents
• Schedules treatment appointments and recall appointments
• Confirms treatment appointments
• Takes calls throughout the day
• Process No Show Reports
• Schedules patients from ASAP List
• Checks patients in and out
• Verifies info on file
• Verifies eligibility with insurance
• Calls patients when past 10 mins
• Confirms observation appointments
• Schedules observation appointments
• Works on daily sign in sheet
• Scans in NPP, and enters it in the system
• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Education and/or Experience

• High school diploma or equivalent
• 6+ months of healthcare/dental front office experience is preferred
• Bilingual in Spanish is preferred