Patient Coordinator

IMAGE Specialty PartnersTM; San Jose (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid Time Off

Retirement Savings Plan

Employee discounts on orthodontic care

Job summary

Image Orthodontics is looking for a Patient Coordinator to join our busy orthodontic and pediatric dental practice in San Jose. This role is perfect for someone who enjoys working with children and families in a fast-paced environment.

As the first point of contact, you will ensure an excellent experience by managing schedules, supporting the clinical team, and keeping the front office organized. You'll handle patient records and provide essential administrative support to maintain smooth

Qualifications

• Previous experience in a dental, orthodontic, or pediatric dental office required.
• Punctual, reliable, and dependable with a strong work ethic.
• Knowledge of dental/ortho terminology preferred.

Responsibilities

• Greet patients and parents warmly to ensure a positive experience.
• Manage scheduling, confirmations, recalls, and follow-up appointments.
• Verify insurance benefits and assist with processing claims.

Skills

Customer service skills

Bilingual English/Spanish

Scheduling knowledge

Insurance verification

Attention to detail

Job description

Image Orthodontics seeking a Patient Coordinator to join our busy orthodontic and pediatric dental practice! This role is ideal for someone who enjoys working with both children and families, thrives in a fast-paced environment, and has previous experience in a dental or orthodontic office.

About The Role

The Patient Coordinator is often the first point of contact for our patients and parents. You’ll play a key role in ensuring an excellent experience by managing the schedule, supporting the clinical team, and keeping the front office organized and welcoming.

Schedule

• Full-Time
• Monday-Friday 8am -5pm

Responsibilities

• Greet patients and parents warmly, ensuring a positive experience at every visit.
• Manage scheduling, confirmations, recalls, and follow-up appointments.
• Answer phones, respond to inquiries, and communicate effectively with patients and families.
• Verify insurance benefits and assist with processing claims.
• Collect payments at the time of service and handle billing inquiries.
• Maintain accurate patient records and assist with administrative tasks.
• Support the orthodontic and pediatric teams with patient flow and office coordination.

Qualifications

• Previous experience in a dental, orthodontic, or pediatric dental office required.
• Punctual, reliable, and dependable with a strong work ethic.
• Knowledge of scheduling, insurance verification, and dental/ortho terminology preferred.
• Excellent communication and customer service skills, especially with children and parents.
• Highly organized with strong attention to detail.
• Positive, professional, and team-oriented attitude.
• Bilingual English/Spanish preferred

What We Offer

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid Time Off and Holidays
• Retirement Savings Plan
• Employees discounts on orthodontic treatment for family members.

EEO Statement

Image Orthodontics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.