Patient Coordinator

desert vista high school; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive Base Pay

Job summary

Desert Vista High School is seeking a Patient Coordinator in Phoenix, AZ. In this role, you will assist in day-to-day operations, provide exceptional customer service, and train new staff.

The ideal candidate is expected to manage patient flow, ensure verification of insurances, and maintain a positive work environment. A high school diploma or equivalent experience is required. The position offers a full benefits package and opportunities for growth.

Qualifications

• Exceptional customer service during every patient encounter.
• Ability to manage patient flow and schedule effectively.
• Knowledge of common fees and payments.

Responsibilities

• Assist day-to-day operations at the front desk.
• Train new Patient Coordinators.
• Provide exceptional customer service in person and on the phone.
• Manage patient flow and collect payments.
• Complete daily reconciliations and general office duties.

Skills

Customer service

Time management

Communication

Teamwork

Education

High school diploma or GED

Job description

Office: Desert Vista Eye Specialists

Title: Patient Coordinator

Location: Phoenix, AZ

Perform all duties as Patient Coordinator professional. Assist in day-to-day operations of the front desk at all offices. Collaborate with clinic staff to ensure an efficient clinic workflow. Make sure charts are paired and insurances are verified one week and one day ahead. Plan coverage when people are out of the office. Train all new Patient Coordinators.

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

Essential Duties and Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager
• Assist in supervising Patient Services professionals, including but not limited to coordinating employees’ schedules.
• Collaborate with Patient Services Manager if writing/conducting Patient Services professional performance evaluations.

Other Skills and Abilities

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to interact with all levels of employees in a courteous, professional manner at all times

Education and/or Experience

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.