Patient Coordinator

Great Expressions; Union (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients visiting our dental office. You will greet patients, answer calls, schedule appointments, and maintain accurate patient records with a focus on confidentiality.

The ideal candidate has 1–3 years of receptionist or patient-service experience in a dental setting, a high school diploma, and strong communication skills. Join us to help deliver exceptional patient care and smooth practice operations.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role in a dental office.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Maintain patient records in the dental practice management system with confidentiality.
• Verify and update patient insurance information; collect co-pays and other payments.
• Process insurance claims and coordinate with providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person; explain services and policies.
• Coordinate with dental staff to ensure smooth patient flow and scheduling efficiency.
• Maintain the reception area clean and organized.

Skills

Customer service

Reception

Education

High school diploma or equivalent

Job description

427 - Union - Office Operations, 1379 Morris Ave 1st Floor, Union, New Jersey, United States of America

Job Description

Posted Monday, August 10, 2026 at 5:00 AM

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 1-3 years of proven experience as a receptionist or in a customer service role in a dental office
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

If you are passionate about dental care and have a strong desire to contribute to a patient's oral health journey, we invite you to apply for the Patient Coordinator position. Join our team and help us create beautiful smiles and provide exceptional dental care. To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role.

#IND6

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

427 - Union - Office Operations, 1379 Morris Ave 1st Floor, Union, New Jersey, United States of America