Patient Coordinator

ECHO Associates; Norwich (CT); Hybrid; USD 45,000 - 60,000; Full time

Job summary

ECHO Associates in Norwich, Connecticut, is seeking a hybrid Administrative Coordinator to support oncology care. Responsibilities include managing workflows, scheduling radiology, documenting patient interactions, and assisting with patient inquiries. The ideal candidate should possess an associate degree or equivalent experience, along with at least two years in a customer service role, preferably in healthcare. EHR experience and familiarity with booking radiology scans are essential for success in this position.

Qualifications

• At least two years of experience in a customer service role, preferably in healthcare.
• Experience booking radiology scans.
• EHR experience required.

Responsibilities

• Maintain an organized workflow of providers' clinics.
• Schedule radiology as requested by providers.
• Document all work within patient charts.

Skills

Customer service experience

EHR experience

Radiology booking experience

Education

Associate degree or equivalent experience in healthcare

Job description

Why Join Us?

The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment.

Job Description

• Maintain an organized workflow of providers' clinics.
• Schedule radiology as requested by providers within the correct time frame when urgent and forward to the radiology scheduler when routine.
• Answer incoming calls promptly and assist the caller or direct them to the correct contact/department.
• Document all work within patient charts.
• Contact patients with appointment dates and time.
• Answer patient questions and/or return patient calls in a timely manner.
• Maintain and monitor EMR inbox, Email, and Teams, responding to all appropriately and accordingly.
• Notify Director of Practice Operations of any schedule changes/requests from the providers.
• Attend department meetings and in-service training as required.
• Cover other providers as needed.
• Maintain HIPAA policies and procedures.
• Other duties as assigned.

The Ideal Candidate Holds

• Associate degree or equivalent experience in a healthcare setting. Applicable experience can be substituted for a formal degree.
• At least two years of experience in a customer service role, healthcare preferred.
• Experience booking radiology scans.
• EHR experience required.

This is a hybrid role with partial remote work available.